Hi, I'm the secretary of a non-profit and am hosting a board meeting at my home. Not all board members will be present so we created a Zoom meeting for those who can't make it. I use Fathom to transcribe the meetings. Our President hosts the meeting and sends out the invitations. When she logs in to begin the meeting, I've had a hard time logging in (separate account) to record the meeting. Is it because we're using multiple zoom accounts through the same wi-fi connection?

In a weekly recurring meeting that I host, I can see our chat from previous meetings, but the other participants cannot. Is there something I can do so that they can also see the chat from previous meetings? Context - we write in the chat our commitment/task for the next week and it's handy if everyone can scroll back, not just me. 

I recorded a meeting, but didn't convert it immediately. I stopped the conversion to do it later, but when I then tried to access the file in the zoom folder- it wasn't there. When I tried accessing the file through the zoom app and the browser, I can see that it had been recorded, but when I click 'open', it says that the file does not exist. It is very important for me to recover this file. Is there anything else I can do? 

Hello, I had a meeting scheduled yestarday. The settings were okay, made sure I had "automatically record meeting in the cloud" selected. After the meeting was over, I can not find the recording, but I found one file named 'my recordings-zoom' and nothing else.my question what might be the reason for this glitch.  If anyone can help me figure out the raeson, that would be really nice.

Hi folks- I'm wondering if anyone else is dealing with this. I've got all the settings for HD turned on, but I'm still getting video output at 640x360. I have tried:

1. Recording only to the cloud

2. Recording only to the computer

3. Having myself and everyone else drop off, make the participant the host, and have them record to their machine.

All of these have resulted in very low-quality video output. I used to record zoom meetings all the time and get decent video out of them. Did something change? Does anyone have any suggestions for how to get better quality? When I record only myself locally I get 1500x720 but as soon as I add another participant the quality plummets. Any ideas?

Thanks in advance and best regards, 

-Ghawkins 

My work uses Teams more than Zoom, but occasionally will use Zoom with a client or an outside consultant etc. We also recently started using the Webinar function as of last month.

Nearly every single person in my organisation is experiencing several issues with Zoom, regardless of the context. If it is someone outside of the organisation's meeting, myself as well as my colleagues are getting kicked out of the meetings/Zoom is crashing. Often several times within the 30-60 minute meeting. Sometimes the meeting will automatically restart, other times we will have to go back to the link.

This also happened with the webinars which is very frustrating AND it does not save the recording from the time that the host gets kicked out.

Advice? Help? Tips? Etc