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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Local recording file not found

Marta123
Newcomer
Newcomer

‎2024-06-14 01:09 AM

I recorded a meeting, but didn't convert it immediately. I stopped the conversion to do it later, but when I then tried to access the file in the zoom folder- it wasn't there. When I tried accessing the file through the zoom app and the browser, I can see that it had been recorded, but when I click 'open', it says that the file does not exist. It is very important for me to recover this file. Is there anything else I can do? 

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ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

‎2024-06-14 01:05 PM

hi @Marta123 
I assume this is a local recording. The format zoom uses during the meeting is for efficiency and it then converts to a standard format afterwards.  If it does not work, maybe you go into another meeting and it can not get the time, it stays in the recorded format,
You should find it in the documents folder in a folder called zoom and then the folder gives the time and date of the meeting.  You can click on the file to start the conversion again
if you see no files, then see if you can recover with an undelete tool.
all the best

John

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