When I call the 888... support number I am asked for my host and meeting IDs. When I give it , I am told by the system that it is not recognized. I have a valid password and id so I know why my information is not recognized. Anyone out there have a suggestion.

I started using Zoom during the pandemic and have been running a weekly meeting, paying fees every year to continue this tradition and use the product. As of a week ago, (June 2, 2024) My longtime users, many of whom do not have any Zoom accounts, but participate from their homes because they cannot get out to join my meetings in person due to distance or ability, now are being given a confusing screen that they must be a commercial user to participate.

First of all, this makes no sense. It sounds like you are requesting users joining a meeting hosted by myself with a pro account, to create an account despite the fact that I specifically did not want to require that of my participants. Not everyone is onboard with signing up for unnecessary accounts.

Second, by requiring users who don't pay large amounts to change their meeting settings after such a long usage is going to lose you customers. 

Third, some smaller meetings don't require security features. As Zoom built its reputation when everyone was forced to be home during the pandemic, there are many users who just got used to using your product and happily did so. It seems Zoom has forgotten that its user base is made up of many smaller entities who rely on the product to continue business as usual. 

I hope Zoom will address these concerns.

For evidence of the way Zoom has enabled this new policy, see this knowledge base article

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059862

Look specifically at this section:

Prerequisites for enabling or disabling the requirement for all meetings be secured with one security option

• Account owner or admin privileges
• Enterprise, API, Business (with more than 100 licenses), or Education account

Note: The following account types cannot disable this setting, as it is automatically required: single Licensed user, Pro accounts with 2 or more licenses, any Free Trial accounts, and Business accounts with 10-100 licenses.

I am very frustrated with Zoom Commercial subscription. My clients did not have any login issues when I was on free zoom other than the limit of 40  minutes.

Now my cleints are constantly getting the message "The host requires authentication to join this meeting. Please log in with a commercial zoom account to join.

This message is so ambigious. 

I am asking the zoom team - Why are you telling my clients that the host needs authentication to join this meeting. I have paid for the subscription and invited my cleints. Then the next sentence says that "Plaese log in with a commercial zoom account. Why are you asking my cleints to log in with a commercial account. Z

Zoom team - your error message is absolutely confusing and very ambigious. I am not at all happy with your product. Please refund my fees.

Hi! first I would like to ask if Zoom seriously customer support do not have apart of chat bot, I have tried for months solve this problem and I cannot solve it, How can I talk with someone ? I cant believe they make this too hard. Are they only interested in the money for the plans? My students cant hear me and I am using other app since ZOom is not working but I want to solve this. 

Hi. I have a tech company and when we do demos, I typically have my 34" screen set up with 3-4 windows. 1 shows my android for one app we have on left side, middle shows my web portal, and the right screen shows my iphone for another app we have and i'm able to show how all three work in sych. Is there a way to do this over Zoom? Also, I often have a few powerpoint slides and I want to see the audience at the same time so i can see their reactions. So essentially, possible 3-5 screens with an android and iphone being 2 of those.  Thank you so much!

I am having a problem with Zoom on my HP  laptop running W11

System Manufacturer HP
System Model HP Spectre x360 Convertible 13-aw0xxx
System Type x64-based PC
System SKU 7YZ47UA#ABL
Processor Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.28, 3/4/2021

After between 45 - 90 minutes of meeting time, as an attendee with someone using a full license, I get a blue filter (this is NOT the BSOD) that covers my display and which limits y ability to see properly, almost like looking at a film negative, link to photo of screen when having problem:

https://photos.app.goo.gl/9pbpUF3Z9LQz4yNC7

I can continue to attend the meeting and my own camera visual seems to be ok.

Anyone experienced this?

Hi! We are the owner of Scrap Metal Prices UK. Our aim to provide a comprehensive guide regarding prices of different types of scrap metals. Here we decide to start zoom meeting on daily basis and discuss the actual trends of Scrap metals in the United Kingdom's different states and cities. This efforts helps to get extra ordinary and premium information regarding subject purpose. 

Hi,

I'm transitioning to a Mac M2 Studio (OS 14.5) from an Intel iMacPro (OS 13.6.7) - same Logitech 4K Brio camera. I had a meeting this morning and just before the meeting I opened Zoom and was told there was an update for Apple Silicon, which I did (Version: 6.0.11 (35001)). Immediately my camera was black, it wouldn't turn on. When toggled the video on switch it would work for a brief instance and  refreeze so it in effect created a screen cap pic. I was able to get audio during the session.

• I know Sonoma (14.5) has been a bit of a hot mess and has strict security - but I think I've set everything properly with security permissions. BUT MAYBE I'VE MISSED SOMETHING?
• I've restarted the app, restarted the computer (both multiple times) - to no avail
• The camera works with FaceTime and PhotoBooth (and it worked before with Zoom on OS 13.x)
• Audio works fine through my my audio interface
• I tried downloading the installer from Zoom and reinstalling, nope.
• I have it set properly (on, blue) for the following under Privacy & Security: microphone, camera, for Documents & Downloads under Files & Folder,  I DID NOT GIVE ZOOM FULL DISK ACCESS AS I NEVER HAVE AND DO NOT WANT TO (is that the problem?),  it's set to on for Screen & System Audio Recording
• I have two identical Dell 2723QE monitors on the Mac Studio (I had the iMacPro monitor plus a 2nd 24" Dell running as dual monitors with the same Logitec Brio previous to the Mac Studio)
• It seems like it's either a missing/incorrect Sonoma setting or some sort of conflict with this latest Zoom update.

BUT... same Zoom build on the same OS works on my 13" M1 MacBook Pro right now.

Anybody running into this as well?

Any suggestions on how to fix it?

Thanks,

Joel