Hi,

I need to update to the latest version 5.16.6 but when i go to my profile the option for updates it's not there even when i click on the general tab and i can not see that option to enable updates

i have tried to call zoom but i get a message to say i have not subscribed to the live support option, can anyone help please as iam not able to have our meetings unless i update to the version mentioned above 

I haven't been able to find a definitive answer to the question, what happened to the recurring meeting list. There are references to clicking on a link for anytime meetings in the desktop client, but the version for Mac doesn't seem to have this. Please let me know where I can find the list of anytime meetings on the Mac 

Also, I have several anytime/recurring meetings that have been happening for years and now don't appear in my meeting list. Really annoying. And I'm also concerned that at some point, I'll have to get new meeting ID numbers. This will be a huge inconvenience since it's not a small group of people with the ID number.

Please fix these issues. I know I'm not the only one out there that has multiple recurring meetings and uses a Mac.

I use a zoom L12 mixer as a audio interface during my zoom meetings.

Every time I start a meeting , I go to "select a microphone" and usually it shows my ZOOM L12 as an option.

For the past few days now, zoom stop recongnizing my mixer as an option. 

any help?

I call support and provide both the 'personal meeting id' as well as the 'host id' from my profile, but I keep getting the message that based on those my account is not found. I try a number of times ensuring numbers are correct, yet account is not found. Can anyone advise?

Hi, I have 2 questions re recording, firstly, do you have to have the Zoom app open for a meeting that you are hosting (but not attending) to be automatically recorded to local computer?

Secondly, if you have to have the app open, do you have to be signed in to the specific Zoom account (set up for automatically recording to local computer) for a meeting to be recorded?

I have different accounts due to different organisations that I work for and I have a clash of meetings so I want to attend one via one Zoom account and set the other Zoom account to record automatically to local computer (as it's not possible to be signed into more than 1 account on the same device and I don't have the record to cloud facility) but if I am signed into my other Zoom account on my computer will it prevent the other account to record to that computer?  Thanks in advance for any responses

I have two problems when I am screen sharing.

1. The audience sees big black out sections on their screens.  On my screen it is a tool bar.  How to I get rid of the blackout's?

2. When I sharing in real-time on my computer, every time a go to a new page, I need to stop sharing and re-share in order for the audience to see my new page.  How do I go seamlessly from one page to another without having to continually stop sharing and then re-share?

Please help!