No camera video while screensharing on recording -...

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi,

I ran into the following problem yesterday.

Despite having the options toggled (Settings -> Recording -> (x) Record video during screen sharing -> (x) Place video next to the shared screen in the recording), my recordings did not have the camera view.

Trying to understand what happened, I have found that Zoom adds the camera view to recording only under certain conditions:

If I select RECORD, then SHARE, then Screen 1 (Entire Screen), it does not add the camera view on the recordings.

If I select RECORD, then SHARE, then Powerpoint (Application windows), it does add the camera view on the recordings.

I am able to reproduce this behaviour consistently.

Thus it appears that the reason why the camera view is missing on the recordings from yesterday was because I shared my entire screen and not the Powerpoint application.

Why is this the case? The inconsistency of this behaviour does not make any sense to me.

Unless I have missed something and the issue is on my side, I would advise to fix this inconsistent behaviour because this appears to be a problem on Zoom's software side.

Thank you for taking the time to read my post

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement