I just upgraded from a (1st gen) iPad Air to a 10th gen. iPad and Zoom doesn't work as well on the newer iPad.

Specifically I cannot write anymore on shared scanned documents, whereas on the older iPad I can still do that. Why? How can I fix this? I need to make this work on the new device.

I teach on Zoom and it is important to be able to write on the handouts on screen.

On the old iPad, when I share a picture, the pencil icon appears in the corner and after clicking the icon the annotation menu opens up allowing me to write, doodle, etc.; on the new iPad, when sharing a picture, the pencil icon is nowhere to be found.

However when sharing the whiteboard, the annotation menu works fine on both the old & the new iPads.

I checked and annotation is activated in my account (Zoom One Basic).

Zoom version running on both iPads is 5.17.5 (13040).

Thanks for your help.

Hi! I have some clients on Zoom who only have access to a phone and I need to be able to hear them and a music track they play at the same time. I can hear both them and the track just fine, but the music becomes super quiet on their end so it's very hard for them to hear anything that isn't me. Is there a way to bypass this? These clients are using an iPhone. 

Hi, a client of mine uses an android for zoom calls and they need to enable their original sound for our calls, but when they do, their microphone gets super quiet. We tried troubleshooting a little bit and samsung and zoom support suggested that they delete and redownload the zoom app, but this did not work. Does anyone else have this issue? Is this a Zoom or an Android issue? None of my other clients have had this issue. I believe the have the Samsung A15.

My client is experiencing calendar issues between Zoom, Google Calendar and Outlook. Calendar invites are sent via Zoom, and when canceling or making changes to these invites (in Zoom), the updates are reflected correctly in Google Calendar but not in Outlook. This issue is happening the most with recurring invites, where the updates either don’t sync properly or fail to reflect the changes in Outlook. Has this happened to anyone else and if so have you figured out a work around?

Hey folks, when I use zoom an admin to a meeting, when both of sidea we are connected in the meeting, Software zoom is being disconnected and then rejoin me automatically. 

This happens about 4-5 times until the meeting become stable and I we have no longer disconnections.

Any idea? No ram issues, or video