Hi,

     I cannot get Zoom to record my meetings at 720p when saving to the cloud.  They record just fine at that resolution when recorded locally.

- I have a pro account

- My camera is an external 4k DV unit connected through a HDMI to USB adapter which appears to be capturing at least 1080p

- The app has HD checked in the video settings

- I have followed the advice at Zoom Support article on "Resolution of Recorded Video"

- I have  HD video for Zoom Meetings set in my account and settings, according to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 

- I am in speaker mode with gallery view (<25) and full screen.

- I have tested with only myself in the meeting and live may have 2 or 3 present.

- I have original sound enabled.

Any other ideas?

I use Zoom to record a Church service in which a few housebound people may come online.  The recording is then uploaded to our Youtube account.  There is no interaction with those attending the call, so I could just do Youtube Live.  But people are used to Zoom.

thanks

I appear to have correctly set up a meeting - it's in my Google calendar and looks fine there but my Zoom account does not show that future meeting. I've tried several times.

I have booked many meetings previously without this situation arising. What's wrong? Will the meeting as logged to Google calendar (with link details) work on that future date?

I attended meetings at Monday 13 January 2025 and they send me the link of this meeting at the next day and it was open for two days and stop after that ,What i do to reactivate it  . https://zoom.us/rec/share/iYq8YVnkgkQHob4NsSKXgotb_D9leJj405qg7GxVxbG8MpFij0Kir6taJFYLj-cO.j0jt3pI_WnsWdYJb

This problem has happened on two meetings hosted by the same organization. (Let's call it Org M.)

When viewing a screen share in portrait mode, the share was only partially displayed on the top half of my screen. The bottom half was black or dark gray and only contained the name of the  sharer on the left.

In landscape mode, the shared screen was also displayed only on the top half of my screen. I could see the whole image but, because only half of my screen was being used, it was significantly reduced in size. The bottom half of my screen was also black or dark gray and only contained the name of the sharer on the left.

I've attached two screenshots.

I tried pinching and expanding with my fingers but nothing happened. I changed some settings that I thought might affect the problem, although none looked like they would, and they didn't.

Is this a problem that I can fix on my end or is it something that is happening on the broadcaster's side? If I can fix it, how?

I'm running Zoom for ipad 6.3.5 on an ipad mini 6. The ipad is set to full screen.

While I was connected to the meeting on my iPad I logged in with an iPhone and the problem was not happening on the phone.

The problem also happened for a few seconds and then immediately corrected itself when attending a meeting hosted by a different organization. At that time, my IP was having service problems. But both times the problem occurred with Org M, I had a good connection and the problem didn't self-connect.

Thanks for any help.

Hi there!

I just created my account and installed the desktop app to use for a Japanese class that starts next week. However, the app will not let me sign in and continues to tell me "invalid username or password". I can sign into the website using the exact same credentials (which I am 100% confident are accurate), but the app refuses to accept it. To be 200% sure, I went to the "reset password" area of my account (after signing in with the password that I used at sign up) but received an error that my old password was incorrect (even though I literally just used it to sign in). I also went through the "Forgot password?" link (after signing out of the browser as clicking that link if you're signed in on the browser already just takes you to your home page...) and reset it and was able to set it to the exact same thing and successfully sign into the browser. Desktop app? Still no luck. I thought maybe the app had a separate account sign up for some reason so hit "Sign up" in the app, but I received an email saying I already had an existing account.

I tried contacting support, but since I only have a basic account (and am not going to pay for a higher license since I do not need it and don't want to waste the money), the only support option I have is the chatbot which is useless in this scenario. When telling it I cannot sign into the app, it gives me 2 options: Login issues (which just provides the response of "go to sign in link, enter email, enter password, click sign in") or installation issues with the app (which installed just fine and has been reinstalled as well).

I will note that I get the same issue with the mobile app. I don't want to use the mobile app for this class, but I tried the mobile app just to see. I can literally only sign into the web portal and nothing else.

Any suggestions anyone has on how I can get signed into the app would be greatly appreciated!

Is anyone else having issues with File Explorer after the 6.2 Zoom update? We're seeing some issues across a couple of users and wondered if anyone else is also seeing it. File Explorer will freeze or crash. The issue only got resolved when we went back to an older version of Zoom. 

I did something accidentally while typing a message in the meeting chat, and what I got was an option to edit one of the previously sent messages. That was awesome, but I have no clue what I did to get that. I would like to edit  sent messages in meeting chats, but I don't see that option when I click the three dots for more options. However, I know it's possible because I got that option accidentally, and it offered me to change the message and save the changes. How can I access that feature in meeting chats?