Black rectangles when sharing screen

[Ranitz]

Hello,
when I  start a screen share, the participants always see a black rectangles where ever I have zoom windows. I've tried the different suggestions in previous discussions - none of them work.

Black Box while screen share. - Zoom Community

[jdott16]

Hello  @Ranitz 

If the previous suggestions in the linked page do not work, I would advise the following:

• Make sure that your capture mode found in your Zoom Workplace settings under Share Screen > Advanced > Screen capture mode is set to 'auto'.
• Verify that your Intel Driver is on the latest version: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
• Verify that when you go to share that 'Optimize for video clip' is not enabled.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

[Ranitz]

Unfortunately, all the above is as required, and I still get black rectangles. When I share the presentation, I get a big black rectangle covering almost the whole screen - when I share the screen, I get black rectangles where there are zoom windows on my screen. I use zoom for training other people and it has become impossible to use.

[YuvalR · Accepted solution]

hi,

I have worked with Ranit to solve this issue.

We have a recent issue with Intel that is causing the issue but they have already released a fixed in the Intel® Graphics Driver 32.0.101.5972 version.

Sometimes running CleanZoom application is required after updating Intel driver in order to reinstall Zoom client. If you have such issue please contact Zoom support for guidance.