Resolved! Updating Zoom version without IT support
I have been using Zoom for perhaps 20 years, both as a participant, and someone creating Zoom meetings. I have the Chrome extension. I have a Personal Meeting ID and a Host Key. When logging onto a Zoom session today, Zoom told me, via a dialog box, that it could not allow me to access my laptop's microphone unless I downloaded the latest version of Zoom. I participated in the meeting being able to see and hear the other participants, but I had to call in to be heard. That has never happened before. When I tried to download the latest Zoom for Windows, I got an error message, saying I had to get my IT folks to get me the download. I have not had IT folks supporting me since 2010, when I retired. I work alone, and have the free version of Zoom. I created a support ticket, and got back an automated email saying my case is closed, because Zoom could not find my account. Anyone have any suggestions for how I can get out of this unhelpful loop at Zoom?
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