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please move this window away from the shared application

pen2
Newcomer
Newcomer

‎2024-09-17 10:54 PM - edited ‎2024-09-23 09:58 PM

When I share my screen, the overlapping parts turn black. I want to avoid this. Please tell me how to avoid it. I am using a Lenovo ThinkPad X13. Thank you very much.

 

----------------

Solved.

The problem was that the graphics card driver provided by the computer manufacturer was outdated.

The problem was solved by applying the latest Intel driver.

Topics:
3 REPLIES 3

ucjudgo
Newcomer
Newcomer

‎2024-09-19 05:36 AM

Same issue here. Please someone help.

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to ucjudgo

‎2024-09-24 11:00 AM

Hello @ucjudgo!

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this article for troubleshooting black/grey boxes when screen sharing.

Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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ucjudgo
Newcomer
Newcomer
In response to MGSR

‎2024-09-24 11:18 PM

Hi Mark,

I installed the hardware driver you recommended and problem solved.

Thank you so much!

 

0 Likes