Hi everyone,

I’m having trouble connecting to Zoom from my MacBook Pro running macOS 15.1 (same issue occurred on macOS 14). I’m using Zoom version 6.2.6 on an Apple M1 chip. The app launches, I enter my username and password, see “connecting,” but then I get an error saying, “Can’t connect to Zoom. Check your network and try again.”

Zoom used to work on this computer without any issues, but it stopped at some point. Unfortunately, I’m not sure exactly when, as this is my secondary workstation. I’ve tried updating to the latest version of the Zoom app, but the problem persists.

Here’s what I’ve tried so far:

1.Reinstalled Zoom multiple times.

2.Deleted all Zoom-related files and folders I could find on the disk before reinstalling.

3.Confirmed there are no problematic entries in my /etc/hosts file.

4.Verified that Zoom works perfectly fine on my iPhone and Mac Mini M1 on the same network, so it doesn’t seem to be a network issue.

Given all of this, is there anything else I can check or try? Any help would be greatly appreciated!

Thanks in advance for any suggestions!

I use a script in Jamf Pro to download the latest version of the appropriate macOS installer (Intel or M1).  But today the downloaded file is only 243kb, instead of the expected 100+MB.  This causes my script to fail, as the installer command returns this error:  Error - the package path specified was invalid: '/tmp/zoom.pkg'.

If I manually go to the "Download for IT Admin" link and download the file from there, then the manual installation works properly.

Anyone else having this issue?

Hi all,

Before joining the meeting my speaker and mic test seems to be working fine. However when I join audio, the speaker fails to work within zoom. If I try the test speaker option, I can hear some jitter and that's it. 

I have tried reinstalling zoom, upgrading to windows 11, reinstalling audio drivers, but the problem persists. 
I was not facing any issue on the same system till a couple of weeks back. 

Any help would be really appreciated. 

Thanks!

Hi - I am trying to access Zoom, however I keep getting the message" You are unable to connect to Zoom. Please check your network connection and try again."  I read the previous posts in the community and tried uninstalling and reinstalling the app but that does not seem to work.  Any suggestions?  I am using a MacBook Pro.