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Hi there, I have the Zoom Pro licence. I am the one using the licence, but have added an admin with a basic account. Even though I have granted the role of admin, he cannot see any cloud recordings. I have been searching for answer for about an hour now and am still clueless Best regards Timo
How and where can I change that?
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For some reason this week 1/8/2023 when i am on a zoom call my screen is just a blank grey screen with a laptop icon in the middle of it when the camera is on. There seems to be no way to actually to speak to anyone if you live in the UK for technical support and the bot is as useful as a chocolate teapot. Any suggestions as to why this
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I am trying to demonstrate some things to my participants using Share Screen, Screen. It was my understanding that when I choose the Screen option, participants could see WHATEVER is on my screen. So, first question: Is that true or false? In particular, I was logged into my Zoom account via my web browser and was showing some of the back office features. But when I then opened the Zoom APP on my desktop, the interface popped up as usual and I could see it, but my participants could not. Wondering if there's a conflict with being logged in via we browser AND being logged in on the app at the same time? Any thoughts would be much appreciated. Thanks.
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Hello! My Zoom app keeps on crashing when joining a meeting, it would open the audio and video preview window then once I click join, it would crash and attempt a rejoin but crash again. However, when joining through the web app it works perfectly fine and also when starting my own meeting. I have restarted my laptop, updated all drivers (video and audio), did a cleanzoom uninstall and reinstalled Zoom's latest version, and disabled hardware acceleration in the Zoom settings. I have also adjusted the sample rate and bit depth of my recording devices seeing how this fixed the same issue for others in the Zoom Forums, unfortunately this didn't fix it for me .
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I can't disable the passcode for meeting(toggle is grayed and shows locked) even though the waiting room is enabled. Isn't it supposed to be one or another? Or did they changed the regulations? (Still showing atleast one of the security measures are required in the security settings).
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Hello, Since my last update, my background has been blurred on my MacBook Air (Ventura 13.6.9). I am using Zoom workplace version 6.3.5, but I have had this issue on the previous Zoom update as well. No virtual backgrounds are enabled or any other effects. I do not have this issue with Zoom work place on my i phone or my i pad. I have read the threads about the Face Time camera settings being the issue, but it works fine on my phone and I pad, so I assume this isn't the issue....
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Hi,
After polls host shares results with participants. But participants only see the percentage displayed. is there a way so they can see the counts without sharing host's screen??
Please advise. Thanks.
Hello, my Zoom is having an issue. When I watch a video shared through Zoom (the video has both voice and music), I can only hear the voice in the video, but not the music.
I’ve tried using a different headset, but it still doesn’t work.
When I play the video directly on my computer, I can hear it normally.
The issue only occurs when I play it on Zoom or when someone shares it with me on Zoom.
The same issue happens on my phone as well."
Thank you
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When I start a meeting, it automatically open in full screen mode. Is there a way to change this? I'm not referring to sharing a screen, it's when I start a meeting.
I recorded two zoom meetings (6hours & 3 hours) on my desktop. Both of the video seemed being recorded smoothly, but when I opened the mp4 video, both of them don't show the screen. I can hear the voice, but I cannot see anything. The screen is all black. Is there anyone who knows the reason and how to fix this? Thank you.
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