Subject: Internet Speed Drastically Reduces During...

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Dear Zoom Support Team,

I am facing a recurring issue while using Zoom on my Samsung Galaxy Tab A9+ 5G. My internet speed drops significantly only when I open a Zoom meeting.

Details:

Without Zoom: Download speed is around 42-45 Mbps.

With Zoom: Speed drops to 8-10 Mbps.

Device: Samsung Galaxy Tab A9+ 5G (Fully Updated).

I have tried all possible troubleshooting steps, including:

Reinstalling the Zoom app.

Changing DNS settings.

Limiting video quality.

Closing background apps.

Despite this, the speed drop happens only while using Zoom, making it difficult to attend smooth online classes. Other apps (like YouTube) work perfectly fine with high-quality video even when Zoom is slow.

Request:

Please help me resolve this issue or advise if there is any specific setting I should change to improve Zoom’s performance on my device.

Thank you in advance for your assistance.

Best regards,
Dhruv Dandawate

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