Zoom participants are not visible as waiting in waiting room
I receive an e-mail saying that the participant is waiting, but in the meeting I only see one participant: me. My participant gets the screen message that I have to let him in, but of course that never happens, because even when they call me to tell me they are in the waiting room, I cannot let them in: Zoom doesn't see anyone there for me to let in. I even tried the option to leave the meeting, and to click on the link in the email message, but to no avail. This has led me to stop the waiting room as a function because I lost a lot of valuable time on technical issues with my clients, which looked pretty unprofessional (despite being an experienced Zoom user).
I cannot find any article or suggestion on how this can happen. The Waiting room feature has always been enabled in every case, I checked. Is this a bug?
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