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Red Flicker Using Display Camera

veebeesee
Newcomer
Newcomer

Using an old(er) Mac cinema display's camera with a new Macbook Air (M2), I get an intermittent red flicker when using Zoom. The flicker does not occur when using Zoom with the built-in camera on the laptop; and does not occur with other apps using the cinema display's camera.  I read here that the issue was fixed in a previous update, but I've deleted, rebooted and reiinstalled the latest version of Zoom, it's still happening. Thanks!

3 REPLIES 3

Photogonko
Newcomer
Newcomer

I have the same issue. The other solution was click on Original Ratio in the Video menu. However for me is not a solution. 

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @veebeesee and @Photogonko 

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry for the late response. Kindly check if your external camera's drivers are updated.

You can check out this article on how to troubleshoot your camera. 

Let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

Rossde
Newcomer
Newcomer

This is happening to me too.  Was there any fix? I dont see a way to update the camera drivers.

 

Ross