I am using Zoom desktop on a new Windows laptop (Acer Aspire 3) in the UK. I am having audio issues that I can't resolve despite trying a lot of different settings, mics, speakers, and uninstalling/reinstalling. I can use basic audio settings for talking, which works well enough, but is patchy in odd ways, e.g. intermittently cutting out. I notice that the audio test function in settings ('test speakers'), which normally plays a ringtone, doesn't sound right - instead of the ringtone, I just get a few intermittent 'pips'. This happens irrespective of the speaker / headphone type that I use. I am musician and have music lessons via Zoom. This used to work fine, but since getting my new laptop, and despite trying all the different settings for musicians, it's not working - me and my teacher can hear each other talking (most of the time), but as soon as we try to play instruments we can't hear each other. This is making it impossible to use Zoom for what I need! I wonder if the problem is something specific to my new Acer laptop, as this doesn't happen when I use other devices. Can you help? 

Hi all,

I'm a longtime Zoom user, and usually have few issues.

However, I had a playreading last night, which we held for the public over Zoom. We allowed the option for others to enable/use live transcription, but I did not enable it on my end, as it was a script, so no transcription needed. I did see the usual Zoom notification that Live Transcription was being used (by someone, not by me).

The meeting went great, and I recorded it successfully. I did not see a transcript onscreen.

However, my recording includes an onscreen auto-transcript closed-caption, and it's AWFUL. Let me count the ways:

• It's an auto-transcript so (since this is a play) it is completely wrong and mostly gibberish.
• The font is HUGE and covers some of the performers' faces completely

I have recorded countless meetings and events and this has never happened to me before. The only thing I changed before this one was that we used Focus, so that we could limit who was onscreen in the recording (actors only, not audience).

Is there any way for me to remove the onscreen transcript? I tried deleting the closed caption *.txt file and replacing it with an empty one, but when I re-converted the Zoom file it still has this MASSIVE transcript obscuring it.

Again -- this was not onscreen while I was recording! So it seems like I should be able to remove it somehow then re-export it?

Please note: I double-checked my Accessibility settings, and they show my Closed Caption font preference as the smallest possible (80%) with Chat Display Size also at smallest (80%). The "Captions will look like this" bar shows a small black bar with small white text. Not at all like the huge outlined font I have here!

What can I do here? Anything? I will be devastated if this is the only recording I have of this event, which was a huge milestone for me as a writer.

Thanks for any help you can give!

Screenshot attached.

I have some sleep earbuds, the Soundcore Sleep A10 earbuds which have excellent battery life.  I was hoping to use them for Zoom calls.  They are audio only and come without a microphone.  All other Mac apps work with them just fine, but that is not the case for Zoom.  Best guess is that Zoom is using the bluetooth profile for headsets instead of speakers, since the listing for my Soundcore Sleep A10 earbuds shows up in the listing for Microphone choices as well as Speaker options.  Unfortunately, no sound will route to them no matter what I do.

  Any way to convince Zoom that they should use a speaker-based bluetooth profile/protocol for these instead of the headset profile/protocol?    (I use the laptop's built in microphone or a lapel microphone for the voice piece)

I added a secondary "portable" camera in order to get a more desirable viewing angle myself and participants on zoom calls. Although zoom recognized the new camera once on a zoom call,  it continues to default to the camera installed in the computer.   How can I make the new camera the default camera?  Settings does not seem to provide for this.  

After creating a zoom survey, I created a test response to ensure it was working properly. Now I cannot find a way to delete that individual test response from the survey results without downloading the data and deleting it manually. 

Ideally, I would like to find a way to delete the individual survey response within the zoom platform so when I download the data I know I am downloading real responses only, and the visualization within Zoom is accurate. 

Any ideas?

I recently bought myself a new computer, and what I've noticed is that my zoom video is laggy. I have a really good computer that can handle a lot.:16 ram, lots of storage, and my WIFI is very good too. When I enter a zoom for class or make a small one for 3 people my lag is always 5 seconds behind. I am also up to date with any updates zoom has. Does anyone have a suggestion?

I can't get a Pro account to record active speaker view in HD (720p). It only records in 360p. (It does record gallery view in 720p.) I've run out of ideas. Please help.

It's not a bandwidth or client-side issue. I have 100/100 FiOS internet access and all the clients are up to date (5.17.7 on Windows 10 Pro). The proof is I am able to record active speaker view in HD (720p) on an Education account. I also get the same issue when recording from two separate machines.

I have configured the web account following instructions on https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166#h_e10b8e22-b0d6-4434-ba68-5982d68f2260:

• Account setting
  In "Account Management"/"Account Settings"/"Meeting" tab/"In Meeting (Advanced)", the "Meeting-HD Video Quality" toggle is ON and locked
• User setting
  "Settings"/"Meeting" tab/"In Meeting (Advanced)", the "Meeting-HD Video Quality" toggle is ON (but since it was set and locked by admin, it shows as ON but greyed out)

Thanks for your help!

I was in a 1hr40min meeting, recording locally. After the meeting I converted successfully to MP4 files.

But, the mp4 freezes about 70 minutes in and all audio + video stop.

Can I attempt to re-convert these files? How?

What are my options to attempt to get a proper download/conversion of these files? This was a HUGE meeting. I absolutely need this.

We had no internet issues, I was hard wired in to ethernet. No error notifications. 

My locally recorded file is not converting. I've followed all the steps for a Mac in the support articles and tried to open the file with Transcode. I get a message saying, "cannot find the files to convert." This worries me as this was my son's first birthday Zoom call with our family. Please let me know how to retrieve this file.