Hello,

I have been able to record one-hour training sessions, but cannot seem to access the audio-only version to share with participants afterwards. When I click on the link next to the audio option, copy it, and paste it into the browser, I get an error message that says: This recording does not exist. (3,301). I have tried multiple browsers (Firefox, Safari, Chrome).

When I attempt to download and email it to someone,  because it is a large file gmail automatically puts it into google drive. When someone tries to open it, it says that google drive is "unable to process" it.

Any ideas on how to get an audio copy to participants that is easy for me to send and easy for them to open and listen to?

I have combed through the forum and tried ideas, but nothing has worked for me so far.

I'd appreciate any help you can offer!

-Kate

Hi everyone,

I tried to take attendance of a meeting held last week and the report did not show up.
I can generate reports for meetings held before that previous day, but only those held on June 23rd are not showing up.
Of course, there is still data in the history of past meetings.
I have the same meetings almost every week, but each time I use the template to create a new meeting ID and hold the meeting, and I have never seen this error before.
Please let me know what the cause is and if there is any workaround.

Here is my problem.  I generally access my Zoom meetings via Google Calendar.  I click on the Google calendar event listing and a further event window pops up.  I click on the Join Zoom Meeting button and initiate the process of getting into the meeting.  However starting last Tues. when I try to click on that Join Zoom Meeting button, the cursor begins to flicker and I am unable to access the meeting.  If I go to my Zoom login page and access the meeting there, I get in no problem, but I prefer to use Google Calendar because of its ease.  I have no idea why this is happening--HELP!!

I hope someone out there can offer a solution as I'm starting to get worried about this. I couldn't share my screen last week which has never been an issue before but then a good friend suggested installing zoom over the current one so I did and then it was fine. Fast forward a week and then the same issue reappeared and now installing it over the old download hasn't worked and so I tried deleting it but that didn't work either. I have a mac which is about 4 months old, not sure if that would make a difference. Any ideas or help would be much appreciated.