Hello, I need help responding to one of the participants on my Zoom Meeting Calls. There is a lady who signs into the meeting and her name shows up with numbers proceeding her name and then it reflects that's she's on her Ipad.

As the Zoom Host, I always Rename her and remove the numbers that proceed her first name.

She still is unhappy about that and doesn't understand why numbers appear before her name ?

I have no idea why? I don't think it is a Zoom function, but may have to do with her iPad Settings, but she keeps bringing it up and complaining about it and thinks someone is hacking her while she is on the Zoom Video call

I don't even know what to tell her....Renaming her at the beginning of every meeting and removing the numbers doesn't satisfy her worries. 

What do  you think may be causing this? How can I help her get the numbers removed so that they don't even show up, but only her name and iPad?

Your help is so appreciated, she keeps bringing it up and she is more than persistent. I am feeling frustrated with her chronic lamenting about this.

Thank You,

Pam (Pamyvee)

We are having significant issues with our Teamup link to zoom.  We have a zoom pro account that is used for the vast majority of our virtual classes.  We have multiple instructors throughout the week teaching these classes.  We are loosing customers because they can't log in.  Zoom keeps locking our instructors out.  I have enabled two factor authentication.  Will this solve the problem?

I use airpods when I have zoom presentations - I share my screen and also my sound.  When presenting to a group I use my company website to demonstrate the product. The software responds and records your audio. When presenting in the past week or so the web application has not been picking up my audio. The presenters can hear me fine and I can hear them but the web application I am using is not picking up my audio.

I then tried it out on members of my team and it worked fine. I uninstalled, reinstalled and updated zoom. Restarted my computer. Tested it out on family (outside my org) and it worked fine. But then it continues not to work during presentations with customers.

I'm at a loss for trouble shooting. Any ideas or help would be greatly appreciated!

Today, 1 of 5 participants in a meeting I hosted was blacked out, with only his name appearing.  I'm certain his webcam worked fine as he just came off of 3 previous meetings. He's been on dozens of my meetings, and I've never had this issue with him or anyone else.

Is there some setting causing this? (And yes, he "started video" on his screen, attesting that the red slash had disappeared.)  Suggestions?