Recently, when I am a co-host and set up a breakout room, the participants are unable to chat with me despite the chat setting in the main room allowing participants to chat with host and co-host.  Any suggestions on how to enable chat in a breakout room when this happens?

Thank you.

Does anyone know how to change how I download my recordings. For whatever reason it's set to Microsoft Excel as my default (I must have pressed somthing) so whenever I download I get an excel spread sheet and not my audio recording. 

Trying to add a picture to show but of course it won't let me do that either. 

When I click export the pop up comes up and says you have chosen to open (said file) which is set as a default Microsoft Excel so know matter what I open it with it opens as a spread sheet. Please someone help me in losing my mind 

Hi,

We are facing problems when generating the registration report for meetings.

It regularly happens that the downloaded csv data is incomplete, i.e. registrations shown in the meeting mask are not included in the registration report, e.g. the starting page of the meeeting shows 160 registrations, but the export data includes 154  data only, and the difference of 6 is indeed missing.

By now, we have not been able to find out the reason why data get lost during the export.

Has anyone faced this problem in the past and can give helpful advice?

Thank and best regards,

Christina

Hi, I've two questions that are similar:

1. I'd like to know, when you'll launch a Zoom App for Android TV? 
2. I've a MECOOL camera but the installed Zoom App doesn't work anymore. I must update the version to 5.8 but I get a error message. No update ist possible, so I can't zoom anymore. Why don't you support the MECOOL cam anymore?

Thanks.

Hello,

I run a live event production company, we have a customer who we do their livestream setup for and they had us to a hybrid zoom meeting the other day.  Worked well but the resolution was garbage.  The other members all looked clear but our outbound feed was very poor.  I had our typical camera system feeding in to a laptop as a webcam, on that laptop the video looked great.  Then i logged in with a second laptop to monitor the meeting and that is where we could see the problem.  All of the other participants looked sharp and good, ours was very very bad.  

Doing speed tests we are in the 500-1000mbs range with 1ms ping so that is not the problem, this was on a macbook air running os 10.4 tiger and the current version of zoom downloaded that morning.  

Are there any tutorials for settings, or best practices to get the best possible video/audio settings?