Hi there -- 

I'm an admin at my company and we have the Zoom for Google Workspace add-on enabled for all of our users. Recently, some but not all of my team has started to get the error message "Conferencing solutions can't be loaded" when trying to use the add-on to schedule a Zoom meeting. 

Has anyone ever had this issue/have a solution?

Since the add-on is managed on an admin level, the users do not have the option of uninstalling and reinstalling. And I'd love to keep my staff from having to get set up again by disabling and reenabling it for the whole org. 

Thanks in advance for your help,

KB

I had an one hour zoom meeting yesterday, and it's the CLOUD RECORDING is still processing after 24 hours. It shows still processing. It usually takes an hour for it to convert. The storage has space for the recording, and I can't get anyone from zoom to help me. What should I do? This is very disappointing. 

https://us02web.zoom.us/rec/share/tiARu9YlXBABp6vPR0Rl6cCSmcPnb3bQ96O27yM7hbPq49cQHSdr5s8f303xAiKg.n_8dY1EUwzQMRP1y

Hi there! I've done a lot of meetings in the past with someone by doing an instant meeting (clicking the "Meet with Video" button in the chat page). I'm trying to get the duration of these past meetings. Is there any way? I'm unable to find where.

Note that these are not scheduled meetings.

Thank you for your help!

Our company has one account with a primary user. This primary user has always been on a pro license. We also had 2 other free accounts. We noticed that when the primary user starts or joins a meeting after another user is in a meeting, the other users' meetings are ended. To solve this problem we upgraded the other accounts so the other accounts now also have paid pro status. The problem of the primary users' meeting ending the other users' meetings is still happening. Why is this happening and how do we fix this?

I had a very disappointing experience when giving a presentation in Zoom today on web page accessibility. When I'm using Zoom, the arrow keys no longer work to navigate web pages in VoiceOver. There's no feedback; pressing the key just doesn't work. The exact same steps work fine when I'm not also running Zoom.

As a result, I wasn't actually able to show the people on the call how to navigate within a web page in VoiceOver, which was the whole point of my presentation.

Is this a bug, or something I've overlooked in the settings?

Steps to reproduce:

1. On MacOS, enable VoiceOver.
2. Open Safari. Go to any web page.
3. Enter the web content area. Use the up and down arrows to navigate through elements in the page.
   • Expected: pressing the up and down arrows navigates between VoiceOver-accessible elements in the page
   • Actual: as expected
4. Start Zoom.
5. Switch back to Safari.
6. Enter the web content area (if needed). Use the up and down arrows to navigate through elements in the page.
   • Expected: pressing the up and down arrows navigates between VoiceOver-accessible elements in the page
   • Actual: pressing the up and down arrows does nothing. There's no feedback in VoiceOver indicating that there's a problem. 
7. Quit Zoom
8. Switch back to Safari
9. Enter the web content area (if needed). Use the up and down arrows to navigate through elements in the page.
   
   • Expected: pressing the up and down arrows navigates between VoiceOver-accessible elements in the page
   • Actual: as expected

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👀Watch the recording: https://zoom.us/webinar/registerevent/WN_wi5lW2XZSmezXztPlGL_3w?id=HTgVxIDsTy-39BKfTfAjeA