A few weeks ago I started getting “Your internet connection is unstable” messages during meetings, and it was true – I froze momentarily for others and they froze for me.

So I called the cable company and a tech support rep said he saw the problem, could fix it remotely, and did. Only it happened again. So I called again and the rep said I needed to replace my modem. So I did and it happened again. So I called again and they sent someone out, who said the coax cable had degraded and he replaced it. And it happened again.

So I made a fourth service request and the guy replaced the new modem with a newer modem. And it happened again.

I’m at my wit’s end; at this point, I can’t believe the problem is the cable connection. But what else could it be?

I use Windows 11 with a new Dell laptop and a single wired connection to the net; I always reboot my laptop, modem and router (though the latter doesn’t play a role) before each Zoom session; I’m always Host or Co-Host and sometimes use ScreenShare but sometimes don’t and always have the problem, whether I’m using audio/video or not; the problem usually lasts just a few seconds (but is very disruptive); I don’t use high resolution; I update Zoom weekly; Speedtest – DL 370, UL 23, Ping 12/27/9.

Hi all, I need quick help PLEASE. I have a Workshop in less than an hour, but I cannot share the screen. The laptop works with Linux Ubuntu. When I try to share it, it says, that I need to install to things (I have no idea how to do this) or switch to x11 display server. I dont know how to do this either. I  also dont know how to install Zoom new, if that would be a good idea, because with Linux its always so complicated. If you can help I really would apreciate it... Anna

Bonjour, 

Je rencontre un problème lors de l'utilisation de mon micro-cravate (Dji Mic Mini) branché en USB-C sur mon Samsung Galaxy S21. Mon micro ne fonctionne pas en visio conférence (Google Meet, Microsoft Teams, Zoom). Mais, il fonctionne lorsque j'utilise l'enregistreur vocal ou la vidéo. 

J'ai essayé avec un micro cravate d'une autre marque.  Je rencontre exactement le même problème. 

Pouvez-vous m'apporter une solution svp ? 

Merci,

Bien cordialement,

We have this class that requires the camera to be on. The host said that Zoom can track how long your camera is on. If I upload a short video of myself and use it as a background while pointing my camera at a white wall, so in this case other people will see my pre-recorded background with me in it. Will Zoom be able to track if my face is not actually showing in my camera, even though nobody is there and only my background is visible? Will the host have access to this info?

I am a host in zoom. I have not used it for a few months. When I try to open, it says : Your app version needs t be 5.3.0 or higher. I seem to have 5.0.1. I went to upload and it seems like it uploaded, but still it does not open. It only says the same again. I have zoom on my laptop. How can I get it to open (notice that my first language is not English so simple explantation is needed).

Hi All,
I've recently received a zoom link from a potential client that sent through an enquiry form on my website. After several emails she sent through a zoom meeting link , when i click into the link it shows up the zoom page with launch meeting option. When i click that, all it does is to auto download a ZoomInstaller-x64.exe 

I traced the download link on Chrome and its from https://zoom.us5oweb.com/j/ZoomInstaller-x64.exe

Here's the meeting link that now only redirects to zoom's homepage when i click onto it:  https://zoom.us5oweb.com/j/40213211626?pwd=XHekTa2Sb9FD0LHPn4yJJwvVrT3WPC.1

The meeting did not happen due to me being too suss about the situation. I just want to know if this is a phishing site or legit zoom meeting link. Appreciate for your help!
Cheers,
M

The option to turn off my avatar has disappeared from my account. Previously, at the start of any meeting I had the option to click the up arrow next to Video and turn off the avatar. The option has disappeared. The instructions to "enable" (and hopefully disable) avatars under Settings/Meetings/InMeeting(Advanced) don't work because it is showing InMeeting(Basic) and there are no options. I just want to turn off the avatar. Right now, in all meetings, the avatar is permanently on when my video is on. How can I fix this?