For the last few months I have had nothing but trouble with microphones in Zoom. I do not host meetings, but am a regular participant. I have now tried two webcams, two external microphones and good quality USB hub and various cables but the problems persist.

If I am lucky, Zoom sometimes recognizes the microphone, but drops it after a few minutes. Sometimes I can switch to System default and back to the microphone and it fixes the issue. other times I have to restart the application and even reboot the machine. The majority of times, the microphones are not detected at all.

The equipment I have purchased and used so far:

Logitech Pro 9000

Logitech C930

Editors Keys Microphone

Rode NT-USB microphone

Startech USB Hub (externally powered to eliminate power issue)

The problems have been persistent of the the last year or more and as can be seen, I have invested considerably in equipment to resolve the problem.

I am running Zoom version 5.11.3 on Linux Mint 20.3.

I have tried accessing support through the chat bot, but it doesn't recognize Rode as a brand and tells me that my account is not eligible for support but does not provide any further information as to why that is the case or how I might access support.

Any insights would be appreciated to help me resolve this problem.

The most recent equipment (Logitech C930 + Rode NT-USB) seem to work just fine in other applications.

I would love help, our zoom account used for fellowship meetings has the 'claim host' option disabled by (a previous) admin.   We don't have an admin named in the account settings and as far as I can see the account is just me, the owner - I have inherited it from the last person who ran this account (and our fellowship meetings).   Can anyone help me please on how I can change the option set by  'admin' so I can now set up meetings where people can 'claim host'?I understand that the owner (me) cannot also be the admin - but I also don't know who the admin is - would I have to appoint someone to be an admin in order to be able to change some of the account settings locked by whoever set the account up?  From what I can see if I want to appoint an admin I am inviting them to combine their zoom account with ours which I don't want either. 

Many thanks in advance I am very grateful for any help.  I have spent two hours reading and working my way around the account tonight and am none the wiser. 

We are trying to solve the business problem of not allowing all employees to not use Zoom on their phones. We have some priveledge info in our chats and do not want it on all employee cell phones. We implemented SSO with the desktop client to make it easier for all to sign into Zoom chat when they login to their PC's. Then we noticed the chat feature is also viewable on the app from the app store. So we are now trying to implement MFA. This seems to work if you don't log in with SSO. So my question is how do I get the best of both worlds? Has anyone tried this?

Hello! I am not sure if this is possible, and I'm just missing it...but - I am part of a group that hosts a lot of training and professional development sessions (nearly 100 in the last 6 months). This last year we did not require registration for each of our sessions and it turned out to be...a disaster.  If there was a change, we couldn't notify anyone, we never knew how many people were going to come, etc. So, starting in August, we will require registration. However, it would be fantastic if the registration link would turn to the recording or at least provide a link to GET to the recording after the session has taken place. I realize we can make the recording "OnDemand" after, but that still requires me to go into the shared Zoom account and change that setting for each individual session. We do prefer the Meeting option over Webinar because we want attendees to have their cameras on and be interactive. Is there something that will keep me from having to manually do something after each session? Thanks!