Good evening, 

Does anyone know how I can download a cloud recording into a single mp4 file?

When recording to my local computer one mp4 file is generated.

When recording to the cloud, an mp4 file is generated for Shared screen with speaker view, Speaker view, and Shared screen.

I can copy the shareable link, but I need to download the file and put it in my Panoto repository.

Regards,

JHA

This has happened a few times with one student and now it has happened with another. I can't see that the student is in the waiting room and it looks like I'm not there. The mom texted me at 7 past the hour, I suggested logging out and back into Zoom, but immediately, before they could do that, she appeared in waiting room. The student told me it suddenly said 'your host will let you in soon.' So it makes me look like I'm lying and wasn't in Zoom but just got in because she texted me. She said she was in there 12 min before the hour. Why is this happening? It started happening once I had to get the paid Zoom and I want my money back!

Whenever I test audio before the meeting my the Audio driver gets missing! I will have to restart my laptop to get this working! It looks like there is a bug in the latest version Zoom! Any help would be really appreciated! Is there any way to see the logs?

1) I have updated all drivers on laptop

2)My laptop also  has the latest windows updates

My Laptop : Dell XPS 15 9520 

Windows 10 Pro Build 19044

Zoom version: 5.11.4

I used the Zoom Outlook Plugin to schedule a meeting. Before the meeting took place, I added a new participant to the meeting. Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation". So, now the meeting no longer has the agenda text (event description) that I had originally included (so that attendees would know what the meeting was about).

Any ideas on why this happens and, more importantly, how to prevent it in the future?

I recently ran a usage report and was able to obtain attendee information.  One attendee stated that they used the zoom app to log in to the meeting.  However, there is no record of them on the usage report.  If someone logs in to a zoom meeting via the zoom app would the report list them differently or not record their attendence?

Hi, we are a non-profit and have a pro account with two licensees. How do I enable us to see all meetings in our account, not just those initiated under us individually as all we see individually? I set up a group with us both in it. That has not resolved the issue. Thank you!