Can someone advise why my screen recording sometimes reduces the size of the screen share, leaving a bigger black border around the outside. I have adjusted the settings so that people's videos don't overlap my screen so I understand that there will be borders but on some recordings it's a though the recording zooms out hence leaving a massive black border around the outside.

The first image shows how it normally looks.

The second image shows when the screen share has been shrunk.

In case it helps, my set up is that I run Zoom on my laptop and I screen share pdfs, word docs, etc from an external monitor.

When I had a two monitor (windows) set up, the local recording was of the spotlight on me on the first screen while I viewed the students on the second, larger display. Now I have a new mac with no second screen and all I can get recorded  is the gallery view that I need to see my students. But THEY need to see me, in a closeup, in the recordings,  not equal squares in a gallery view.  I spotlight myself so they see me, but the recording doesn't reflect that.  What can I do? 

I am in-puttng via OBS -

Hello Zoom team,

My other account was currently disabled and I don't know what to do about it. I want to retrieve get it back because I have classes using that meeting ID. Can you help me? I am looking forward for your response. 

Thank you and more power!

Hello, I have signed up again, for the 500 Large meeting add on. The goal is to enable users past 100 count to sign on to a show I'm having this weekend! 

In the past, I have subscribed to this and my guests were stopped at 100. I need to ensure there won't be any issues this weekend as I'm doing heavy marketing to increase my audience. Please help, is there a way to guarantee my subscription for 500 will work this time.

I have been recording locally for a long time. My zoom files don't have sound anymore in audio files or in embedded video files. Privacy setting allow Zoom on the microphone. Please help. Can the audio be recovered? It was a critical meeting today and no sound.

Hello!  I am on an Education account with a university and attempting to use a Lumens DC170 document camera as a video/camera source in Zoom.  The camera has a maximum resolution of 1080p, which it is currently set to.  I've also set Zoom to use 1080p in Settings > In Meeting (Advanced) > Group HD video.  However, when using the DC170 as the camera for Zoom, the image is significantly reduced in quality, as if compressed -- see attachment, where the number to the left of each line indicates what point font it is.  I did read that Zoom will downsample video playback of greater than 1080p resolution but this isn't greater than 1080p, so I'm unsure what's causing the issue.  

Any thoughts or assistance would be greatly appreciated!