Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom

Windows 10 22h2 no new updates available

Zoom 6.1.0 (41135)

Works on Teams

Works in Camera App

Works in Webex

Works fine Teams on the web

When going to video settings in Zoom, camera has no activity light and just shows grey box.

"Integrated Webcam" is Shown

Uninstalled Zoom completely. Reinstalled it.  Same issue.

Uninstalled zoom using "Clean Zoom". reinstalled it. Same issue.

Confirmed privacy allow camera/mic settings in windows privacy settings

Deleted camera from device manager, rebooted and had it reinstall.. same issue grey box in zoom.

Camera works, just not in Zoom

Hello,

Zoom Workspace desktop version 6.1.1 x64 or x32 not working with integrated camera on Dell 5550 laptop with windows 10 Pro version 22H2, Build 19045.4780. However, it works on all other computers (laptops and desktops) in our organization running the same version of Windows 10 Pro and setup.

- Teams and other apps that use the integrated camera also work.

- I checked Windows Defender and did not see any issues with Zoom.

- Zoom video settings just shows a gray screen with not errors.

- When joining a meeting i do get the following error...

"Cannot start VID Failed to start camera.  Please select another camera in settings"

Yet other apps including Teams work with the integrated camera.

- i plugged in a portable USB webcam and that also works.

- we have 6 new Dell 5550 laptops, and none work with Zoom 6.1.1 while on Windows 10 Pro.

When we upgraded the same model laptop to WIndows 11 Pro while preserving app and data, Zoom 6.1.1 works with the integrated camera.

Does anyone have a clue as to what's going on?

Thanks for your help!

Hello. I recorded a Zoom meeting as a guest (with acceptance by the host). However, when he ended the call, I realized I didn't know how to find that video. I've searched my laptop documents and entire laptop, but and not finding the folder. So I'm wondering if it may be because the meeting was ended without ending the recording...? I.e., I never clicked to stop the recording b4 he ended the call. Thank You.

Hi everyone!

I recently got this email notification from Zoom, telling me that someone joined my personal meeting room. It wasn't a real name but rather a series of letters, dots and numbers. Does anyone have any idea what that could be?

Thank you in advance!