I have a Zoom Workspace Pro and Zoom Webinars, but no access to them and no access to support. I cannot assigned the license to a user. It says I have exceeded the limit. I do not have access to Zoom chat or phone support because it indicates that I have the Basic. 

What do I do?

Hello,

We are based out of India and supporting our client based in USA. Client has provided us Zoom accounts but have not enabled India dial-in number (global dial in). They do not want the additional expense of the plan. Can we procure plans for our team in India from our organization where we get India dial in number and use that to dial into client meetings set up with their accounts? Connecting the meetings currently through VDI is throwing audio issues and we are not allowed to install zoom in our local systems.

Hi all!

Steps to reproduce the issue:
- Move second zoom window to another screen, put it into full screen mode.
- Move also any other window (i. e. picture) to the other screen (on top of the second zoom window), put it into full screen mode, too.
- Share the second screen, stop sharing and bring the second zoom window on the other screen to the top.
> The second zoom window lost its full screen mode.

How can I make the second zoom window keep its full screen mode, even after screen sharing?

Kind regards,
Gerald

I don't understand why it's so hard to get help on zoom.

I was trying to log into a meeting that I signed up for, but no matter what I kept facing the issue that I was already logged in on another device when that wasn't the case.

I cleared my cache on my phone and laptop browsers and shut them both off for 5 minutes. They both still didn't work and only showed something when the meeting was over. 

What is wrong?

I'm also facing trouble with getting help and reporting this problem.

I'm trying to record course videos by myself while screen sharing a PPT. It doesn't allow me to record using the side by side feature (me on one side, my shared screen (PPT) on the other). I've tried all the options and still just end up with my video as speaker in the top right corner. 

For the past week, I can not enter meetings - and I don't get an error message.  I just end up in a loop where after I click the link (or even enter the ID number/password), I get to the launch page and nothing happens - except for the pop-up "open zoom meeting."  I click on that and I'm back on launch page.

I know the links/ids are good because can join meetings on my phone, but not on my desktop.  I updated Zoom about a month ago, and no problems until a week ago.