Hello.

I am a teacher for my private classes, I have a paid zoom account.  When I use it all my computer is slow.  
pressing “participants” button, “screen share”, “mute” it takes over 10 seconds to register.  Sometimes not at all.

This is even before anyone has joined or in waiting room.

i have a free account provided by a subcontracting company.  That is fine.  No issues. Smooth and fast.

I used paid zoom in Aug/ Sep and it was perfect.

I restarted again in Feb/March, now it is so slow….

It is the same PC as before and last time.

any ideas?

i also use a free 

When you log in to your account, he writes that you need to confirm on another device, but the device has been gone for a long time. With the method of sending the code to the mail, it does not come. When registering a new account, it gives the error "network connection failure". Has anyone encountered such a problem?

We have been using the Moodle LTI Pro integration successfully for over a year.  We now notice that when we create a new ZOOM LTI activity in Moodle, Cloud recordings and Previous meetings from unrelated courses are appearing.  We have created brand new courses and added an LTI activity, but cloud recordings from over a year ago appear.  We have noticed that if we delete the ZOOM LTI activity and then recreate it,  recordings from a course with the next incremental course id to the previous course appear.  This is very strange behaviour and we cant understand why it happens but we can replicate it.  Anyone have any ideas why this happens or any similar reports of it happening?

I am having trouble converting and retrieving recorded meetings.  When I try, it shows  security & privacy; privacy; files & folders; Google Chrome; downloads, documents, and desktop folders; zoom.us; downloads folders.  All of those are checked but nothing else can be done.  I want to retrieve all the recordings for transcription.

With working with Polling Reports I sort them, after downloading, by name and polling number.  That way I can quickly identify how many polling questions each person has answered.  Is it possible to have the report already sorted by Attendee, then by question number?

Hello,

New to Zoom and community.  Received an email saying Zoom will be implementing new Software Lifecycle Policy on November 5, 2022.  How do I know if I need to migrate to the Zoom Progressive Web Application (PWA)? And if so, how do I do that?  download something?

Thanks.

Hi Team,

I changed the user's License status from Licensed (type : 2 ) to Basic (type : 1). For that user already SSO has been enabled in org. Even after the license type changed user is able to sign in with SSO. But I heard like basic plan doesn't allow SSO type authentication. Can u please advice on this. 

My organization currently has 7 licenses.  We want to reduce that to 6.  In Billing/Current Plans/Edit Current Plans I changed our quantity from 7 to 6.  A pop-up window said "At least 1 license needs to be unassigned by <our renewal date>.

I checked the support article "Assigning Zoom Licenses" (https://support.zoom.us/hc/en-us/articles/4402706779405-Assigning-Zoom-Events-licenses).

It talks about "revoking" a Zoom license.  QUESTION: is "revoking" the same as "unassigning"???

Under "How to revoke" the article says:

• To the right of the user you want to unassign a license from, click Edit.
  A new window will open.
  Note: Use the Search field to search for and add a user that is not listed.
• Unselect the Zoom Events checkbox.
• Click Save.

There is no such check box!!!  Here's a screen shot:

QUESTION: What do I need to do to unassign the license???

In poking around, I clicked on the ellipses next to "Edit" next to the user name.  One of the options was "deactivate".  So I tried it.  I seem to have an available license now, so I'm hoping that "deactivate" was the right thing to do.

Thanks in advance for any help.  And apologies in advance if this question has been answered--I searched the community but could not find anything.