One of my students is unable to access my zoom class recordings on ipad and on laptop. She is receiving a message that the recordings do not exist. She can access them on her iphone, however, and none of my other students are having trouble with them. Any thoughts as to why this might be happening?

Hello Comunity

Since the latest version of Zoom 5.13.4 (11835) we have the problem that we can not schedule appointments. We get the following error message "Update failed. Try again."

If we install an older Zoom version such as the 5.9.1 (2581) , the scheduling works fine.

What is different about the new Zoom version? Do additional ports need to be enabled through the proxy?

Thanks in advance for your help

I use my tablet for Zoom meetings held once a month. I don't use it other than that, so the new automatic updating feature--implemented in January 2023-- doesn't work so well for me. I find that Zoom began its update of my app as I signed on to the meeting last week. That is really bad timing and I missed part of the meeting because of it. How can I manually update Zoom, proactively?

When attempting a basic 1-1 meeting today both of us had the same issue...a new 'JOIN AUDIO' pop up that made no sense and was impossible to resolve. See the attached screenshot. In the end we had to abandon the meeting and use FaceTime instead. 

Can anyone help? What are we supposed to do? 

Thanks in advance,

Edda x

Can I set up my zoom recording to be accessed without a passcode and without requiring people to register their email addresses? I made recordings without these requirements of passcode or viewers having to register any information in October and November 2022. Has your policy changed?

We want a group of people, who is known to us, to volunteer for something, so I want them to be able to access my recording easily. 

I was able to opt out of these requirements in Oct-Nov.... I don't know if I'm missing where I can make these choices or if zoom's policy requirements have changed.

Thank you very much!

I have a Basic account of my own. I was the host of a regular weekly meeting for 6 mos and signed in using the group owner's administrator account. Now, when I click on a link to join a meeting, my name shows as that group owner's. When I join a meeting through my own account and the mtg ID and PW, I show up with my own name. How can I get rid of the other name so I can just click on links to join?