Dear all,

I used to live in the US. I have a job whose headquarter is in the US so  I need to use Zoom to do my duties.  Because of family reasons, I have traveled to Iran where I have kept doing my duties for which I still NEED TO  use Zoom to do my job. 

I am not able to log in and start my meeting on Zoom because Iran is one of those restricted areas to use Zoom.  I wonder if there is any way to have an exemption to use Zoom in Iran at least for those who have licensed Zoom? This is such a headache always for me to look for a VPN. You know that life is so terrible these days in Iran because of the people's uprising;   Considering all censorship and suppression by the government, it is not easy to find a good VPN that works for me all the time.  

I really appreciate it if you can help me find a way or ask the Zoom authorities to consider an exemption for the Zoom license holders. 

Best 

Zahra Karimi 

Good morning all! I accidentally recorded an important meeting with the local option instead of the Cloud option. Now when I try to access it, it says the meeting was recorded on another computer.  I used the office computer for the meeting...which was on the other side of the country! So I no longer have access to this computer.

Is there a way for me to view the recording without being on that computer? 

I video record many Zoom meetings to Local Recording.  As of yesterday, October 25, 2022, my locally recorded video files are showing multi-resolution and variable frame rate formats.  Zoom has a recent article dated October 13, 2022 entitled Understanding Recording File Formats which states "With version 3.5 and above, the MP4 recording is a single-resolution with fixed frame rate format to ensure better compatibility with media players. Versions prior to 3.5 are created using individual MP4 files and are multi-resolution with variable frame rate format."  The Zoom version I'm currently on is Version 5.12.0 (11129).  Does anyone know why I'm recording multi-resolution and variable frame rates with this Version of Zoom?  Thank you.

My wife uses my zoom login for an online class as well as work zoom meetings.  There are times when she logs out of one meeting completely, but shows up as that user when she attends the subsequent meeting.  It appears her credentials are being cached.  Any suggestions on how to ensure "correct credentials" when attending zoom meetings?  Cache and cookies are cleared regularly.  

Updated Zoom software, I use a Logitech HD C270 webcam.  Zoom testing shows good in Settings but when I'm participating in a Zoom meeting all I get is a blank screen.  I've looked at any and all boxes and nothing is telling me I've overlooked something.  Also, I updated my driver as well.  Still no luck. 

For a zoom account shared by several people, we established a free Outlook account, which is only used via the web interface.  It would be very convenient to add the Zoom Outlook Add-in (Web) to this account, but when following the intructions here  the Microsoft Add-in page pops up "Taking you to Microsoft 365 to complete the process" and then returns to the add-in page showing "Installation failed". No other message or hint.

Very possibly we need to do something to the Outlook account to get it authorized for add-ins? (Like pay money?) but I can't find any info on how to do that. All hints welcome!