I am unable to turn off virtual background on my account. I pay for this service and have spent the last 30 minutes trying to find an answer to a very simple issue - but given the multiple comments about the EXACT SAME issue it appears Zoom really doesn't care. Trying to call "customer service" is a joke. Please enter the 23 digit meeting number, please enter your host code, please enter the last cholesterol reading at your most recent physical.... and on and on and on.... 

And before some wise guy jumps on here to say "Select None"... that option doesn't exist when I open virtual backgrounds. I am trapped using virtual backgrounds whether I want them or not. 

Very frustrated and disgusted with the lack of support offered by Zoom for a paying customer. 

Puddingintame

Recently, I upgraded to the premium version of Zoom in order to facilitate meetings with my clients and colleagues. Unfortunately, I am encountering a problem where my colleagues are unable to join the meetings that I have scheduled.

My intention behind purchasing the premium version was to have the ability to connect with an unlimited number of people without any time restrictions. However, due to this issue, I am unable to do so and it has become quite a hindrance in my work.

I am reaching out to request any possible solutions to this problem as soon as possible, as I have an urgent meeting with my colleagues to discuss a critical matter related to the heavy duty pop up gazebos.

Your assistance in resolving this issue would be greatly appreciated.

Thank you very much.

After months of successful ZOOM 1:1 meetings where I am host, now my video picture of the other person keeps freezing mid call, meanwhile their video picture of me continues fine.  This happens whoever I am meeting.  When they close their video and then open it my video picture of them unfreezes for a short while before refreezing again.I have tried accessing Zoom meetings from a different location to check if I have bandwidth problems (no change), undertaken full virus scan of my computer (no change) ... help please.

We run hybrid, synchronous a/v, interactive classes - looking for video technology that will enable virtual participants to see facial expressions of in person attendees. Now, all those in person show in one zoom box & facial expressions can't be seen. We've used a combo of Brio wide angle and an Owl. People complain that the Owl jumps around too much, dizzying, and all facial expressions lost with the wide angle.

Hello, is the 180 day window still the process for untouched recordings to remain available before being automatically transferred to trash for a final 30 days? If so, a recording from 90 days ago is no longer accessible, and it is no longer in the trash either, does this mean someone manually transferred the recording to the trash and/or deleted it from the trash as well sometime in the past 90 days? Is is this only possible explanation? Thank you.

We implemented @zoomus/websdk in our ChromeOS PWA.
Since latest versions video for all meeting participants is just black.
Audio works normally and local video renders properly in the video preview before entering the meeting, then it also looks black.

Is there specific ChromeOS settings we need to enforce in our managed devices for video to work normally?
How can we further debug this?

Thx!