Verification Code not wanted | Community
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ZumUser
Newcomer
December 10, 2022
Question

Verification Code not wanted

  • December 10, 2022
  • 2 replies
  • 2 views

Hello ,

I'm not shure if i'm right here but i cannot find a ticket support system. I want to deactivate that security system with this verification code because i coud not start an important meeting due to zoom randomly demanding verification on two different mobile devices. Both devices were logged in before and i don't see why i had to verify. I had no access to the email it was sent on those devices so i just want it deactivated so this won't happen again.

 

      2 replies

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      December 10, 2022

      Sorry, @ZumUser, but you're not going to get the Zoom security system deactivated.

       

      Is this meeting in your account?  If so, you should be able to log into the account and retrieve the code from your email.  If the account belongs to someone else, you and the account owner should understand that sharing account login credentials is against Zoom Terms of Service.

       

      How can you legally access a meeting on another person's account? I outlined the process recently on this Zoom Community reply:

      https://community.zoom.com/t5/Team-Chat/multiple-hosts/m-p/87968/highlight/true#M6575

       

      J
      Newcomer
      Jameswalter
      Newcomer
      December 12, 2022

      If you receive an authentication code but did not request one, there is a chance your account password has been compromised – but don't worry, whomever is attempting to access your account cannot get the code sent to you.

       

      Regards,
      James

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