I use BT headphones for audio output and a webcam with a mic as my audio / video input (the webcam mic seems to perform better than the headset mic in the BT headphones).

Recently (within the past couple months?), when turning on my camera in a meeting, the audio cuts out for about 5 seconds before coming back. Zoom warns me of low volume and there is silence in the headphones during this time. This did not used to occur.

Aside from missing what's going on in the meeting, this is particularly problematic because going on camera is generally a signal that I'm present and engaged in the meeting, which means it's more likely that people will address me and expect a response, but I appear to be not paying attention.

Since this used to work, it seems like something may have regressed in the Zoom app.

OS: Windows 11

Zoom Version: 6.2.3 (47507)

Headphones: Sony WH-1000XM4

Webcam: Logitech HD Pro Webcam C920

I have a fairly new laptop running Windows 11. When I join my live choir rehearsals on Zoom I can hear the leader's voice OK but the music is very distorted. Can anyone advise me on what settings I might need to change to resolve this problem please?

I would like to package and deploy the Zoom Workplace Client via SCCM, however my experience has been that it closes the Zoom client. 

Is there a way to upgrade the Workplace Client via an SCCM package that doesn't close the client?

Here is my install:
msiexec.exe /i ZoomInstallerFull.msi zRecommend="AU2_EnableAutoUpdate=true;AU2_SetUpdateChannel=0;AU2_InstallAtIdleTime=true" /qn /norestart /L*V "C:\Logs\ZoomInstall.log" MSIRESTARTMANAGERCONTROL="Disable"

I am concerned that a video I shared with a group was then shared by a member of that group and shouldn't have been.  My question is...if I delete that video from my library, would it also delete the video for anyone who may have downloaded that video? Or would it be pointless?

Thank you!

Hello,

I have read about a similar error with many other users historically and some that are in different situations than myself.  I have an individual business license for Zoom (and am the administrator of my account) but am missing the recording (and whiteboard) buttons.  I have tried a few troubleshooting steps so far.  For the purposes of this discussion, I am talking only about local (not cloud) recordings.

1. I've checked the storage location for local recording storage (and the folder exists).

2. Under the web profile settings, record to computer files is enabled.

3. If I turn on automatic recordings (which I don't want to happen all the time), recording does start.  This doesn't add the recording or whiteboard buttons.

4. I've tried uninstalling/reinstalling the application, without success.

Does anyone have any other ideas or steps I can take to troubleshoot this?  It is frustrating.

Thank you.

I know Zoom is very excited about the addition of the Zoom Workplace.

But I don't use it, and don't want it on my screen.

Now, every time I start a new Zoom meeting, the Workplace window also starts up/displays.

Don't want that, and don't want to have to click the red-dot close window button every time.

Is there a Setting that permanently disables the appearance of the Zoom Workplace window on my meeting startup?

On the last update to version 6.4.10 (2027), the settings dialog box is broken. The only usable tabs are "Video & effects", "Statistics", "My Account", "Accessibility" and "Keyboard shorcuts". All the other options (including "General"·, "Audio", "Notifications & sounds",...) are unusable. Their content is restricted to a tiny band on the left of the panel. The right band is just white space.

I am using Ubuntu 24.04.2 LTS under Wayland (forcing X11 with "unset $WAYLAND_DISPLAY" does not fix this) with an Intel UHD Graphics 730 integrated controller. Zoom version 6.4.6.1370 just worked fine on the same system.