We had an issue recently, where everyone was in gallery view and the person who was speaking had their image suddenly appear in another persons tile.  In other words, the person who was speaking still had their tile open, but it started to also show up in someone else's tile later.  So the person speaking was suddenly showing up in two tiles at the same time.  The person who's tile was taken over by speaker indicated they could see this change, and the only thing they did on their end was to change the output volume and they think this could have caused the change.   Strange occurrence that happened twice with the same people?

Any ideas on what could have happened?

Thank you,

I have enough room on my computer, but cannot convert the recording from a meeting I had today. I get a message saying "Failed to Convert Recording."  I have 2.63 GB of space remaining on my computer. The Zoom call is 1.21 GB. I have a 2015 MacBook Pro.  

Thanks for your support

Good Afternoon,

I am getting an error message when trying to add a host and co-host. When providing email to add host it is giving an error message and not allowing me to add host. So unfortunately, I have to be in every meeting just to assign a host. 

Please assist,

Shannan 

I want to use the french to english cc translation for my enterprise zoom acct.  I have configured the cc and translation on my acct and seems to work (ai isnt as good as google meet btw).  However when i attend abother team members meeting (my boss)  the option for cc isnt there hence i cant translate .....need a fix 

I am trying to give a host key that was given to someone as a basic user.  I am trying to set it up so that one of my members can get into the zoom room with a host key so I do not have to be the only one to start it.  Room is open all the time.  meetings are at certain times but not scheduled in the zoom account.   i open the room so they can host a meeting.  The reason for this is because we do not have to have a different ID number for each meeting scheduled.  

Question: 

1. Can another member get into the licensed account as a basic user using the host key with out a scheduled meeting?

2.  If I have to schedule a meeting for another basic member to use a host key, is there a way to change the ID to the licensed ID# so we all use the same ID#?