This began after a Windows 11 update on Saturday. The microphone stops working for 5 - 10 seconds spontaneously. So, I purchased a new webcam (with mic) but it's still happening. I uninstalled and reinstalled the driver. I changed the microphone settings in Zoom. And it's still happening. I observe two things on the sound monitor on Zoom - sometimes the sound gauge becomes "stuck" at one sound level but my voice isn't being heard and other times it shows no input and my voice isn't being heard. I teach on Zoom - this is a huge problem and I have no idea what to do. Contacted Microsoft and they just tried updating the driver for the camera (which didn't change things). HELP! Thanks.

Hi, 

I want to find out if anyone in this community has updated their Zoom for desktop to Zoom workplace.

My regular Zoom call from desktop was not working. So I was given through Zoom support that I need to update to Zoom workplace, which I don't think it's like the regular Zoom that I have for the past 3 years.

I was able to schedule meeting calls, but I cannot connect via Zoom with the other person (The screen just spins around)

It's really frustrating when you paid for something, you cannot get live phone support. 

Help!

Thanks, Jenny

Helping a client use a zoom app that records audio. It works on all machines (windows and mac) that I've tested, but the pop-up that says "[Blank] is requesting to record this meeting" does not appear for them. They are the host. We've gone through their settings and they match mine. It doesn't seem to be a Windows update problem (they're using Windows 10), as the app functions as expected with the pop-up coming through on Windows 10 and 11 machines. 

Anyone else run into this problem? Is there a setting that I'm maybe missing that they need to fix? 

When I enter in the app Zoom Meetings, I can't go to the profile or the initial page because it requests an update, a 5.15.5 or higher version, but the Zoom website show me Zoom Workplace version 6.0, but when I download and try to enter , the same version appears and the same thing happens (the update request). What do I do? I need to record my classes.

Until recently, when we would elevate a voice call to a meeting, the voice call would stay connected.  Now, the only option is for the end user to use their computer/meeting audio.  Has anyone else experienced this? How can I revert it back so that the voice call can continue.  We us this feature so that our end users can share their screen, so do not need it to change the audio to be through a meeting.  We are trying to sunset another product we use for screensharing and all my agents are now reverting back to the old product as this is not working well.

I have purchased a wireless mic that plugs into my usb-c port on my Samsung Galaxy S21+. The camera on my phone locks up the USB mic,  however zoom does not.  

I don't even see an option to pick the mic source from my phone.  I would really appreciate any help.