Joining a Meeting Issue | Community
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U
Newcomer
Unlimited3510
Newcomer
November 27, 2024
Question

Joining a Meeting Issue

  • November 27, 2024
  • 3 replies
  • 1 view

I don't understand why it's so hard to get help on zoom.

 

I was trying to log into a meeting that I signed up for, but no matter what I kept facing the issue that I was already logged in on another device when that wasn't the case.

 

I cleared my cache on my phone and laptop browsers and shut them both off for 5 minutes. They both still didn't work and only showed something when the meeting was over. 

 

What is wrong?

 

I'm also facing trouble with getting help and reporting this problem.

    3 replies

    storyhub
    Community Super Champion | Customer
    storyhub
    Community Super Champion | Customer
    November 30, 2024

    If you are seeing a message like the following  on laptop or desktop then you are already running a meeting. If you are seeing a different message then please post a screenshot of the message. If you are using a browser then it is actually possible to join 2 different meetings at the same time.

     

     

      U
      Newcomer
      Unlimited3510Author
      Newcomer
      December 2, 2024

      I actually came across this error when trying to join a live.

       

      I cleared both devices’ browser and cache, turned off both devices for a few minutes and turned them on.

       


      I logged out and signed in.

       

      Yet I still came across the same error.

       

       

      U
      Newcomer
      Unlimited3510Author
      Newcomer
      December 2, 2024

      This is the error I came across.

       

      I cleared my browser history and cache for both devices, shut both of them off for a few minutes, and turned them back on.

       

      I still faced the same error.

      https://www.dropbox.com/scl/fi/tdgk1uma1zvkjybgoxqyp/IMG_7175.PNG?rlkey=7o7q6d0xrx3zyerlm6pjvk2ya&dl=0

      U
      Newcomer
      Unlimited3510Author
      Newcomer
      December 2, 2024

      Is this sending?

      storyhub
      Community Super Champion | Customer
      storyhub
      Community Super Champion | Customer
      December 7, 2024

      Yes, your image is posted. It indicates that you have the meeting "signed in" on another device. Remember that when you want to JOIN a meeting you do NOT login you select "join a meeting" rather than selecting "sign in". The only time you would "sign in" to join a meeting is when the meeting requires authentication.

       

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