Hello, I hope you are very well. My question is because when I use Zoom from the application downloaded on myCollaboration Tools laptop, when I speak, the other participants tell me that it sounds as if I were losing connection, that is, the audio is stuck for a few seconds and then comes back to "normal" but then again have the same problem. And the strange thing  -so to speak- is that when I use zoom from the browser (not the app on the laptop) it works fine, the other participants hear the audio well. I already tried deleting and downloading the application again and the same problem always continues. I tried with other applications such as google meet, microsoft teams, even record audio and it sounds fine, it's only the Zoom application that gives me this error. And I guess it can't be my Wi-Fi signal, because I'm literally next to the Wi-Fi box and also, the image doesn't look pixelated or stuck on the videocall, it's just the audio that doesn't work well.

Could you help me solve this problem please? 

Pd:  I’m trying to post a video that I recorded myself while using Zoom, so you can have a better look of the issue, but it’s not supported, however if you like I can email you the video. 

We have a Yeallink system where you can send a Zoom or Teams invite to the room and join via touch panel, but currently, when you join via Zoom, the camera doesn't show the room or people within the room but when you join via Teams it does, so it's nothing do with the device.

Video/camera is enabled and not muted in all zoom or Teams invites. Has anyone come across this to assist, please?

I have a pro user  until 5/23. And in the last meetings when there were 3 or more participants, the zoom disconnected after 40 minutes.

In addition, I tried to correspond in the chat and there too I received a message that live chat is not in my program, when it is.