We are very regular users of Language interpretation on Zoom. 

In a meeting today, on one interpretation channel (out of 4) we were systematically getting the original audio and the interpreter's voice mixed at about 50% volume each - which is clearly unusable. 

Selecting  "mute original audio". on that channel did not change anything. 

The situation was the same with all interpreters using that channel. When they switched to another channel, the problem went away - and we confirmed hearing their voice only on that other channel after selecting "mute original audio". 

It sounded like a regular audio mix and was not due to sound leakage from the interpreters' system - we checked. If sound leakage had been the root cause we should have heard it on both channels. 

All interpreters were using the last Zoom client update on Win or MacOs. 

We could not stop interpretation and restart. We tried logging out one interpreter and signing her back in, then reassigning her to her channels - and that made no difference at all. 

Has anyone had that before? Any idea as to what could have happened? 

Hi, 

If there is a yellow border around a speaker, say you have joined late (unmuted) to the meeting and they are already speaking, would they be able to hear you? Or does it cancel out your voice?

Can more than one person have this active speaker (yellow border) at one time? - So allow for multiple people to be speaking at once? 

Thanks, 

Kim 

I am trying to set up 'use dual monitor.' My ultimate goal is to keep participant window open when i share a screen on my side monitor. I've found the instructions: settings -- > general --> 'use dual monitors'              I see nowhere to select 'use dual monitors.'   Advice please, J

I shared my screen to everyone in zoom and that  black box covered the content. I know it's the Zoom features like participant images, pens, etc. covering my screen. I don't know how to fix it, I use a Lenovo with Intel UHD Graphics. I don't know if it's related to the computer model, it doesn't appear this problem on my HP laptop. I just bought this Lenovo, Windows 11. Please tell me if the problem is my computer or zoom. And please tell me how to fix it.

When I enter Zoom after first signing into ECAMM, the audio either doesn't work or is delayed significantly (like 5 seconds) and I get a message from Zoom saying :

RECORDING ALERT

The microphone is not working properly

The voice of other participants can still be recorded, but your voice cannot.

It says to check the microphone.

I contacted ECAMM and followed these instructions:

1) Choose Output > Virtual Mic > Uninstall Virtual Mic... to uninstall the plugin

2) Quit Ecamm Live and restart your Mac

3) Log back into your Mac, and launch Ecamm Live

4) Install the Virtual Mic plugin again by choosing Output > Virtual Mic > Install Virtual Mic

THAT DID NOT SOLVE THE PROBLEM AND THEN

 I sent the Diagnostic Log to ECAMM and after checking it, they said the problem is on the Zoom side. If I discoonnect ECAMM and close Zoom and then reopen Zoom, the microphone works properly. 

Can you please help?

I am moving over to a new computer and in doing so downloaded the outlook plug in for Microsoft 365 to use the scheduling function.  When I schedule a meeting, the appointment form pulls up to enter e-mail, time and date, etc.  The FROM: email automatically populates and it is not my e-mail.  It's my husbands and I do not use his email at all in my mail program.  I cannot figure out how to change it or where the settings are that this is pulling from.  Any guidance is appreciated.

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video. 

Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this?

Always i had recorded in 720P but from 1 month to today is it impossible to record in 720P

I i record in my computerthe resolution is 720P but in cloud not.