We have a Mac mini and external speakers which don't work on Zoom. They work fine on Mac Music and Youtube.

We hear the sound of the other person on the meeting through the Mini speaker.

The microphone tests fine but the speaker test only comes through in the Mini.

The particular brand of external speaker is not listed when I click the drop down menu.

Zoom is up to date.

thank you.

I made an account to use under IMBS green campus, since recently they purchased a different package and now my cloud recordings are not there in the account I used so far, recordings of 23rd january and also 29th of january are both missing, I no longer use that account so can you please help me get those two recordings

Hello,

I am meeting with others and it requires me play piano for others. For some reasons, others can not hear my piano. I had piano lesson before and it was not a problem probably 5-6 months ago. Now they can not hear me playing. I tried various solution on line and try to adjust my audio setting. None of them seem to work. Does any one has a solution and can show me step-by-step how to setup my audio (and the others on the receiving ends) correctly? 

Thank you.

Andy

In our organization, we have our meetings set to allow participants to unmute themselves. Periodically, when I join meetings and I choose to Unmute and I am automatically muted. (I hear "Mute off" immediately followed by "Mute on".) I can't unmute using any option (the Mute option in the meeting toolbar, the Unmute button in the participants panel, or the space bar). The only way I am able to unmute is by asking the host to unmute me. (Which is hard to do when I am the host of the meeting.)

Most of the time when this happens, I am using a Plantronics headset. Today I checked and I don't have any firmware or software updated in the Plantronics Hub.