I click on Unmute and I am automatically muted | Community
Skip to main content
C
Newcomer
CGordon
Newcomer
July 19, 2022
Question

I click on Unmute and I am automatically muted

  • July 19, 2022
  • 2 replies
  • 14 views

In our organization, we have our meetings set to allow participants to unmute themselves. Periodically, when I join meetings and I choose to Unmute and I am automatically muted. (I hear "Mute off" immediately followed by "Mute on".) I can't unmute using any option (the Mute option in the meeting toolbar, the Unmute button in the participants panel, or the space bar). The only way I am able to unmute is by asking the host to unmute me. (Which is hard to do when I am the host of the meeting.)

 

Most of the time when this happens, I am using a Plantronics headset. Today I checked and I don't have any firmware or software updated in the Plantronics Hub. 

    2 replies

    C
    Newcomer
    cmc123456
    Newcomer
    January 31, 2023

    I have this from time to time to.  Did you get solution? or find out what caused this? 

    C
    Newcomer
    CGordonAuthor
    Newcomer
    January 31, 2023

    I tried a variety of things and it would disappear and then reappear. Things that I think helped "fix" the issue:

    1. Uninstalled Zoom
    2. Uninstalled the Plantronics Hub
    3. I also made sure that all my drivers were updated (some weren't automatically installing with nightly updates)
    4. Reinstalled both Zoom and the Plantronics Hub

    This didn't happen for a while. I don't expect that it will return (knock on wood) because at the end of last year, I got a new docking station and then a new computer. 

     

    I hope this helps.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.