Hi everyone,

I am the account owner for our church's Zoom account but have recently changed my job so I want to change the account owner email address to that belonging to an existing Basic user.

However, Zoom says the email address I want to become the account owner has already been used.

Is there a way around this please?

Many thanks!

Hi,

I just installed a Huddlecam Simpltrack 2 web cam.  When I open Zoom for a meeting, the image I transmit is VERY grainey and out of focus - basically unusable.  If I open Zoom Video Settings and select HD, the problem goes away.  However, I understand Zoom does not want everyone to select HD in Video settings.  Has anyone else run into this problem, and if so, how did you solve it other than selecting HD.  Thank you.

I have some recurring classes that are held via Zoom, but I am often delayed in getting to my computer before they start, and when I get there late, there is often a long delay in joining the meeting. Is there any way to configure Zoom to open up my meetings if I input their start times?

Using a Zoom JWT app, the user (host) can create/start then join a meeting through our app. The meeting is created without any errors, and when the host is redirected to the Zoom's meeting web page (the triggers the desktop app), the desktop app is opened but does not start the meeting, instead it shows the options to Join a meeting or Sign in.

A video attached showcases the issue. 

What the issue here or how can we debug/trace this?!

The pop up message, "unable to establish a secure connection to zoom" has appeared repeatedly over 3 hours of meetings today.  Probably about every 10 seconds.  It is impossible to continue to use zoom if i cannot resolve this.  I have uninstalled it and re installed it, I have gone into calendars and contacts and tried to change things. 

Previous advice on the community said to delete existing calendars and integrity settings and reconfigure.  Can someone explain this.  Any help greatly appreciated.

I have plug in for outlook installed. Everytime I create a meeting in outlook, zoom info is added automatically

Meeting title always defaults to "Monika's Zoom Meeting" which I have to change manually

However when logged in to my Zoom account and reviewing recordings, it is still "Monika's Zoom Meeting".

How can I disable automatic zoom info to populate in the meeting? I would like to :

1. Create a meeting

2. Enter meeting title

3. Manually click on Zoom button in the ribbon toolboar to add zoom info. - how do I add the button tot he ribbon?

Hi everyone,

One of our managers is having an issue where he has a recurring meeting set up and a meeting request is being sent out to all attendees on each day there's an instance for said recurring meeting.

So far, we've tried the following:

• Re-creating the meeting
• Removing the Zoom add-in for the Outlook desktop app

We've tried adjusting different settings but I don't have a full account of all the settings changed. Will update the thread once I have them. The manager also uses the Outlook desktop app, the Mail/Calendar Windows Store apps as well as the iOS Outlook, Mail and Calendar apps.

Has anyone else had a similar issue?