I have a paid premium account. I have been unable to schedule any meetings for over 15 hours now. Everytime I try to use the chat or phone number it says my account does not support help. I am so incredibly frustrated. Anyone else having an issue with Zoom today?

Recently it was noticed that our custom portal no longer has the ability to view the profile of the logged in use and choose sign out.  It is an option on the zoom.us page when logged in.

What code do we need to add to our custom branded portal header to add back the option to logout?  See two screenshots of our custom branded url and the zoom.us url.

Recently the online version of Microsoft Outlook has been updated to the "new" version of Outlook. I believe this may be related to the problem we are having.

We've tested multiple users, and they can not see the zoom icon when scheduling a meeting using the online version of Outlook. We can add and remove the "Zoom for Outlook" add-in from the "Get Add-ins" button but it does nothing. At no point will zoom be available to use in the Outlook 365 web version when creating new "events."

Hey there,

I joined a meeting without joining my computer audio - I just closed the join computer audio window when it came up so the 'join audio' icon with green arrow in headphones was in the bottom left as per screen grab attached.

I assumed people on the call could not hear me. I was then asked to mute my mic by the admin. Were they just noting my mic wasn't muted visually before the talk I was attending began or could they actually hear me? 

Thanks!

There appears to be an issue with the Registration Questions function under Meetings. I have a Meeting Template that includes three Qs.

For a specific event, I just noticed that the text of the questions has disappeared. When I try to edit/add them back, the text field doesn't allow me to enter anything.

I have tried both in Google Chrome and in Firefox to no avail.

Is anyone else encountering this issue?

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

I have a paid ZoomOne account I use for a once a month writers group. I have a serious illness. How can I have a specific person from the group log on and host without my involvement if I am too ill to get out of bed. We practiced last evening and she could log on with my credentials, but got a pop up that saying that I needed to click Allow on my device in order for her to continue. If I were ill, I would not be able to click allow. 

When I click my app to log into my Zoom it has three line now: Join Zoom,  second line says Sign up, Third line says, Sign in,  When I sign in it says "Your account has been locked due to multiple failed login attempts.  Before this happed it was updating my Zoom account.  What do I need to do?

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HELP