Hello,

When in meetings, it happens that my webcam freezes randomly.

What the other meetings attendees see: my image is frozen

What I see: my image is working fine. Sometimes my local return of the webcam is lagging a bit but that happens from time and does not seem correlated.

Frequency of the issue: once per week at least (I'm doing several hours of zoom meeting per day)

What I tried:

- switching to another webcam (the one embedded in my screen): it does not change anything (my image is still frozen)

- stopping video and reenabling it: other participants see a black screen, I still see my image working fine

- leaving and rejoining the meeting: it fixes the issue

The main difficulty is that I can't see the issue for myself (I need for other participants to tell me about it).

- I've looked at system logs (dmesg) without finding anything.

- cpu usage seems fairly normal (70% of a single cpu), gpu usage is about 14-20%

- my internet connection is very decent (1Gps towards using ethernet to the ISP router, then 10Gbps)

- I've never experienced this with other videoconference software so far, but I don't use them on a regular basis.

- I'm using zoom 5.14.5 (but I've seen this issue for several months and versions)

- I'm using zoom on a laptop from time to time, on the same connection, same linux distribution and never experienced this issue.

- linux distribution is archlinux, with i3 as a window manager

Would anyone have an idea on how to further troubleshoot this issue?

This just started to happen after I used an external camera.   I open zoom and you can't see me, just an option for a camera that is shown on the screen.  the options to change it are for that camera and another that aren't set up.  How do I get back to using my  computer camera. 

I have a meeting tomorrow and I don't have video now!!!

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Chrome: ERR_TOO_MANY_REDICRECTS

Firefox: redirect error An error occurred connecting to script.google.com. This problem can sometimes occur when cookies are disabled or rejected.

Nothing has changed recently. Before that it always worked without problems. I have already deleted cookies, uninstalled/installed the Zoom add-on, tried a different browser. The same error message keeps coming up. What else can I do? I hope you can help me.

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Thanks