Audio issues an hour into the meeting | Community
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C
Newcomer
CaryPatrick
Newcomer
April 26, 2023
Question

Audio issues an hour into the meeting

  • April 26, 2023
  • 2 replies
  • 0 views

I'm having a consistent problem with my audio getting static and muffled after about an hour into a meeting. I ended up missing a large part of a class today. I uninstalled the app and redownloaded, and will see if that works. Is there anything else I should do?

      2 replies

      J
      Newcomer
      Jameswalter
      Newcomer
      April 26, 2023

      To start troubleshooting, check your audio settings and ensure you're not on mute and your speaker is turned on. Try increasing the volume on your device and on Zoom, and test using earphones or a different device. Make sure Zoom also has permission to access your devices.

      F
      Community Champion | Customer
      Frank_TB
      Community Champion | Customer
      April 26, 2023

      Hello,

       

      Do you share your internet with anyone? Is someone else using the internet to stream videos or play games? 

      Is your router / modem overheating?

      Are there any tasks that launch on your device around an hour into the session that compete for resources?

       

       

      Have you done a speed test? Remember to click on the Show more info  button to see your upload and latency results.

      https://fast.com/ 

       

      Regards

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