Increased large meeting capacity not being applied to existing meeting

[Crimson2]

I had purchased the large meeting license for 1,000 previously and this morning increased it to 3,000 and assigned it to myself (only one user on the account), but it's not being applied to my existing meeting. The meeting registration is still closed and the meeting still says it has a limit of 1,000. Can anyone help me to apply the increased capacity to a pre-existing meeting? Thanks!

[Crimson2]

Never mind: resolved!

[Ray_Harwood]

Welcome to the Zoom Community, @Crimson2.

It would be helpful if you provided a screen shot if where you are seeing the discrepancy. 

Check your Zoom Web Portal Profile page: https://zoom.us/profile

Scroll down to the Account -> License section. Here’s what mine looks like; yours will be different:

Do you see the Large Meeting 3000 add-on there?  If not, you (as the only user on the account; or for others who might find this, an account admin) need to assign the add-on to your user account. See this Support article for additional guidance:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 

Since you say you already made this license assignment, I assume you’ll find the license there. 

If you do see the 3000 add-on there : the higher meeting limits are very new!  (They used to max out at 1,000.)   I suspect there might be some glitch in the way the new higher limits are displayed. Please submit a Support Ticket (or if your account is eligible, call Support) and explain the issue. Someone there should be able to help you. Unfortunately the volunteers here in the Community don’t have access to your account info, so that’s your best option. 

The only other thing I can think of: Since the 3,000 limit is new, I’m not familiar with how the the “upgrade” path works. You mention you increased the 1,000 to a 3,000 limit. Check to see if you have both license limits on your account; if so, Zoom support might need to ensure that the 1,000 limit is removed.

 Good luck! Please report back here so we can all learn from your experience.