I’m a member of a photography club that has a Zoom license for meetings.  We typically have between 15 and 30 participants at the meetings. 

In a Zoom meeting that’s limited to conversation, we infrequently encounter any problems with video lag or audio stuttering/slurring/dragging.  But in presentation meetings where the presenter is sharing a screen or even just a window, we frequently get very bad multi-second video lag.

It happened most recently last evening when I was presenting some editing techniques in Lightroom.  I shared a window in 16:9 aspect ratio, and used a connection of around 18-20Mbps.  My system is an i9-12900, AMD 5700 XT GPU, and 64GB of memory running Windows 11 Pro, but the same thing happened with Windows 10 Pro prior to the upgrade.  I never saw system usage exceed 15%, and whenever I checked the bandwidth I always had at least 18 Mbps available.

I don’t THINK there’s a problem on my end, but I'm not sure I'd have any way of knowing.

Participants who were watching the presentation reported significant video lag throughout the presentation, to the point where many viewers were unable to follow what I was doing.

A short time ago, another member presented some images – no editing, just a display of images sized to fit on a monitor – these were not large images.  His audio described the images, and we experienced the same kind of significant video lag.  I don’t know the specifics of the system or connection he was using, but I believe it’s a current system with more than adequate resources.

Neither of the above are unique.  This happens frequently when we do any kind of screen sharing or presentation.

In my search, I found a number of other entries talking about similar issues, but didn’t find any pointer to a defined procedure for determining the origin of the problem and correcting it.

Audio problems occur randomly even when engaged in simple conversations with a couple dozen participants.  It’s not constant, but it is periodically audio will slur and drag out words.  This occurs at times when no one is sharing a screen or doing anything unusual.

Does the presenter’s screen resolution impact the video lag, or only the people watching the presentation?  I’m using a 4K screen, but sharing a 16:9, 2800x1600px window.  Do I need to create and share a SMALLER window that’s 1920x1080 for sharing?

Do people receiving the presentation need to reduce THEIR screen resolution below 1920x1080?

Does the number of people watching the presentation impact the occurrence of video and/or audio problems?

Does having participants turn off their video and mute their microphone reduce the likelihood of encountering video and audio problems?

Is there something that can be done in settings or configuration that will correct this video lag problem?  Do “beauty mode” and/or video filters affect the screen share and increase the likelihood of having problems?

High Zoom Community ! I need your help about Meetings recordings.

At fisrt, let you know that I use Hubspot Sales x Zoom.

We save team's recordings 60 days. Especially to listen them with Hubspot's Deals. Then we use automation delete in Zoom settings.

But sometimes, some meetings could became "Use cases" and these recordings would come on "Learning playlist".

Hubspot helps sales team to progress with this feature. It's great ! 

But how keeping these records longer than others ? Do you know settings in Zoom to keep these "use cases" available in a safe list ? 

Hope you be able to help me 🙂 Thx 

Do you need to know who attended your Zoom meeting as the host?

1. Solution by @vescamilla  & @keith_may 

Discussion: Participant List

Still having issues? Check out the Knowledge Base Article on Getting started with Zoom reporting & Generating Active Host reports

Receiving the Zoom error code 10002?

1. Solution by @Frank_TB 

Discussion: Unable to Install Updates Code 10002

2. Solution by @david-vola 

Discussion: Zoom installation error 10002

Still having issues? Check out the Knowledge Base Article on Zoom installation error code 10002

As the host, needing participants to join before host?

1. Solution by @Bort  & @DL09 

Discussion: Can participants have Zoom meeting without me (host?)

Still having issues? Check out the Knowledge Base Article on Allow participants to join before host, Starting a meeting without the host present

While I was in the process of conducting a product demonstration for Inciflo and simultaneously recording the meeting, an unexpected issue occurred, causing the recording to abruptly stop. I would like guidance on how to address this situation effectively. What steps should I take to resume the recording and continue with the demonstration smoothly?

I see there is a way to test beta releases of the Windows and Mac version of Zoom, but I can't find a download link anywhere for the same on Linux (in my case Ubuntu).

Is this possible at all? It might be useful to test beta features before they're fully released.

I am asking if it is possible to create a registration link that will allow a participant to be placed in the meeting automatically?

sort of registration on demand for meetings.

my group hosts many virtual training sessions that we’d like to capture participation and registration but many who register early forget or can’t find the link to enter the meeting. What about if when I ready to go to the meeting I select the link, register and then be placed directly in the meeting without having to sift through email to find a link?

let me know when it’s ready to test!

thanks

Marq

Hi all

I have a Zoom One Business Account and I am having issues when hosting meetings. We are a training company that host several online training courses per day. We can host 4 different meetings per day but when we want to host an extra meeting, zoom asks us to end all other meetings which would obviously end all other training courses.

Is there a way that we can actively host more than 4 meetings per day?