Hello,

I'm reaching out to address an ongoing issue I've been experiencing during Zoom meetings, and I'm hoping you might be able to offer some guidance or solutions. During meetings on the Zoom platform, I'm encountering a peculiar problem – I can't hear other participants' voices. Strangely, they can hear me without any issues. I've taken several troubleshooting steps to resolve this matter, but unfortunately, the problem persists.

Here's what I've tried so far:

1. I attempted to resolve the issue by reinstalling Zoom on my device. I uninstalled and then reinstalled the application a few times, but this did not resolve the audio problem.

2. I checked other video conferencing platforms like Google Meet and Microsoft Teams, and I haven't faced any similar audio issues there. This leads me to believe that the issue is specific to Zoom.

3. I connected my headphones to see if the problem lies with my audio output device, but unfortunately, I still couldn't hear others' voices in the Zoom meeting.

4. I accessed the audio settings within Zoom and conducted an audio test. Despite following the troubleshooting steps outlined in the help center, I've been unable to hear any audio during the test.

5. I also ensured that I'm using the latest version of the Zoom application.

Despite these efforts, the issue remains unresolved. Given that I'm encountering this problem exclusively on

Zoom, I'm reaching out to you for any insights or recommendations you might have. I highly value your expertise and would greatly appreciate any assistance you can provide to help me rectify this issue.

Thank you in advance for your time and support. Your guidance will be immensely helpful in ensuring that I can fully participate in Zoom meetings without any audio disruptions.

Ontem finalizei a reunião e o sistema ZOOM começou a baixar as gravações. Demorou bastante a baixar os arquivos e as duas primeiras reuniões não tiveram baixados (download) os arquivos de áudio e vídeo. Peço assim, para evitar a perda das gravações, auxílio para recuperar todas as gravações de ontem.

O link usado foi https://trt10-jus-br.zoom.us/j/89413271901?pwd=eERWYkNvRC9YZkNLV2Z3NWVhVDRmUT09
ID da Reunião: 894 1327 1901
Senha de acesso: 304182

O login é ***********

Peço ajuda para recuperação das gravações de ontem, dia 29/3/2022.

Hi, I've got a new Sony headset (WH-1000XM4), I previously used the WH-1000XM3 without issues.

I'm finding that when I connect to zoom the speaker slider defaults to the min setting, each time I move it up have my meeting but when I join a new meeting where the headphones have been turned off (they auto turn off after a few mins) the slider is at zero again.

How can I get zoom to remember the previous setting? 

Any help will be greatly appreciated.

Can someone help me? I have been charged £144.99 for inadvertently subscribing to a zoom pro option. I only need the basic 30 minute free one, but took out a trial option because on one occasion I needed 50 minutes on zoom. The renewal date is set for today 31/08/2023. I have cancelled the subscription but I cannot afford the £144.99 which is the pending debit in my account. Can this be refunded? I cannot seem to contact anyone by phone to help

Our company uses Zoom for meetings, and we're establishing our Disaster Recovery plan. We want to figure out if our company's software is being hosted in the same location as our Zoom meetings--if it is, we'd want to figure out another way to get everyone together during a disaster.

Does Zoom host meetings on Azure in Virginia (USA)?