Hi, we'd like set a default virtual image for all of the meetings that are held in our group of users. We thought we did everything right but our users who meet computer requirements don't see the background automatically appear and do not see the backgrounds in the options either.

We did the following:

• loaded the backgrounds and set them as "default"
• made sure that we have selected the "require users to always use virtual backgrounds"
• we locked the setting

Help! What are we missing? Is there a delay to see them? We changed the setting in the morning. It's been 6 hrs already. We have several thousand users in the group.

I have the Zoom pro package and usually use it for only  one-to-one meetings that last an hour. Now I need to increase participants to the two and three and for a longer meeting duration (approx 1.5 hours). Do I need to upgrade from Pro at all. Can't risk meeting cutting out halfway through. 

When I launch polls or quizzes, my student participants are unable to see the polls or quizzes on their end.  From my end, I've enabled polling and advanced polling for my account under Settings > Meeting > Basic > Meeting Polls/Quizzes > toggle Enable.  This has happened multiple times and it's happened in two different zoom classrooms.  I'm on Zoom Version 5.9.3 currently.   When I test it with my computer (host) and phone (participant), I can see the quiz on the phone as a participant.  

Do my student participants need to all have something enabled as well?  Is there a conflicting setting that prevents polling or quizzing?  

I've scoured zoom help pages and they all say the same thing (enable it in Meetings Polls/Quizzes).  I'm not sure what I'm missing.  I'm probably just forgetting something obvious, so if this is already answered somewhere, please point me in the right direction.  If you have questions for me, I'm happy to provide some info.  

Hello,

I am expiriencing this error code with all my on prem accounts. I can't start Meeting using the Meeting Connector.

When I change the Account to Licensed, I am able to start the meeting. I have followed the steps of creating the meeting connector, however nothing seems to happen. I am using the Zoom Certificates. Someone to assist me on this. It used to work okay, only started failing after the change in setup. 

Hey,

my question: 

Pressing the keyboard shortcuts to lift ab the hand (alt + y) or to switch to mute (alt + a) always causes a sound.

It seems... only in Zoom.

If I use "space" to mute the sound...  or do click onto the symbol for mute.. no sound.

Does anybody know how to switch it off?

It seems only to happen in combination with "alt"

Thank you

Matthias