Screen reverting to logo picture during meetings

[MelHM]

During zoom meeting with my networking team, my image keeps reverting to my company logo like when you turn your camera off.

What is causing this and how do I change it?

Thanks,

Mel

[bstrelko]

Before troubleshooting further, can you please confirm that the company logo is not currently set as your profile picture when you visit zoom.us/profile (please make sure you're logged into your account)?

[MelHM]

Logo is set as my profile picture.

[bstrelko · Accepted solution]

Got it, so you'll need to update your profile to something you prefer to show when your camera is off.

Guide to profile pictures here:

https://support.zoom.us/hc/en-us/articles/10138985918349-Troubleshooting-profile-picture-issues

Note that there is a chance that your admin has locked down the ability to change your profile picture. If this is the case, please contact your Zoom admin!

If you're looking not to show any profile picture, this is a setting that can only be enforced for meetings that you host. Guide on how to do this here:

https://support.zoom.us/hc/en-us/articles/360061305051