cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

error code 13215

chtw-mis
Newcomer
Newcomer

hi, my colleagues in Taiwan and can join meeting successfully. however, those in China cannot reach us. is it ZOOM's sales policy ? Or you are capable of giving us some technical support ? Thx

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @chtw-mis sorry you're receiving this error code! Please look into the KB on Zoom error code 13215 for more info. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Ken-Z
Explorer
Explorer

ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation!

 

And such regulation was not communicated to the users before they made a payment to purchase the service.  I applied for a refund due to this, and it has been almost a month, but it is still being processed.