Hello, I've been using zoom and recording my meetings for almost a year without any problems.  The last two meetings that I have recorded I have received this message, "Failed to Convert Recording:  There is another recording conversion in progress, please convert this recording later in Meetings>Recorded."  I went back to where my meeting recordings are filed -- I have a "double_click_to convert_01" and "double_click_to convert_02".  When I double click I get the above message.  There is no recording that is still in progress -- or shouldn't be --  meeting one with failed recording was on Wednesday and meeting two with failed recorded was on Thursday. -- plenty of time to have completed the first recording.  Please advise.

The "Waiting for the host to start this meeting" screen has an older version of our corporate logo. Happens on all devices. We have customized the waiting room appearance with new version of our logo. I can't find anywhere on the admin interface where this logo appears or could have been loaded. All graphics I can find and access are our current logo. Would be very grateful for any help.

audience unable to hear zoom participants, zoom participants cannot hear audience

For our meetings the host has a laptop which connects to Zoom and also projects onto a large screen so everyone  (including audience attending in person) can see each other. Audience can see Zoom attendees on the screen and Zoom participants can see the audience in a Zoom window. The problem is Zoom attendees cannot hear questions from the audience. Is there some sort of remedy for this as not possible for each person to come to podium and ask a question or participate in the discussion. If this is not something that Zoom can handle is there an external device that cold be purchased to help with this? This is for local Lions Club meetings where those away can attend but with limitations on audio makes it nearly impossible for those on Zoom to understand or participate. ANY help would be most appreciated. Thank you

Hi there

In recent months, every time I use Zoom on my Surface it crashes and I get the BSOD. I have disabled hardware acceleration, but it still happens, even when Zoom is the only application running. I currently pay for a Zoom subscription, but won't renew if I can't get this fixed as I currently can't use it without a crash.

Gillian

Hi,

Is there a way to keep the chat window from closing when moving in and out of breakout rooms? As facilitators, we need to use the chat window to communicate with participants, both in and outside of breakout rooms. The default action for zoom seems to be to close the chat window when moving to or out of a breakout room (or moving between breakout rooms). However, this means I am losing precious time finding my zoom chat window back when coming out of a breakout room. Is there a way to keep this chat window from closing. 

If there currently is no way, can we request this as a feature?

I am using Zoom on a mac.

Thanks,

Bert