Hi, I assume that Umlauts are stored properly in UTF-8 or a similar convertible format and have been displayed that way until now. But a week or two ago (current version 5.16.2 (23409) on Mac), you presumably decided to switch that to the broken Windows 1252 encoding which makes me have to change my display name with each different meeting. It is no big deal, but annoying, as it has to be done constantly and is a very stupid fault from ages ago which I hoped would never come back. Also, I have no idea, whether this appears on other participants screens as well or not.

Zoom send an email "your account is using more than the available could recording storage, cloud recording will be disabled... 981.1 GB  of 5 GB used (19,622% used)."
Q: Can I still use ALL of my OLD stored recordings in the future? They are needed for legal reasons. If not: Q2: HOW can I download all recordings at once to my hard drive (hundreds of recordings)? 

Q3: Do I have to upgrade to keep the old recordings (981 GB)? I could only find to upgrade to 30 GB. 

I have 2FA enabled on Zoom Pro and since upgrading phones the 2FA is no longer working.

I can not log into the account in order to disable it. I can not use Apple or FB because this account is set up using my work email. 

I can not even call support because they are asking for a personal meeting ID which I cannot see without logging in. 

I am going around in circles - please HELP!

I'd like to know how to allow anyone to start a meeting that I have organized, without me. I will be on vacation and need a team member to conduct meetings already set up with clients.

I've already turned waiting room off,  and chose "allow participants to join before host". I got my colleague to test it, but it's still not allowing her to start the meeting without me.

The meetings are set up inside Outlook, connected with the Zoom app, but if I go to https://app.zoom.us/meeting#/upcoming - the meetings aren't listed there, so I'm unable to add an "Alternative host".

Pls help

Hi, 

We're running Zoom Meetings on Android devices.

Intermittently, we're noticing that the options for meetings, such as new meeting, schedule and share screen will be greyed out, despite the device being connected to the internet.

Restarting the device, application and the network do not seem to resolve this issue.

Neither does updating the application 

Any suggestions?

All, 

Everything on my two laptops have been updated - bios, drivers, windows, etc. I can hear participants but they cannot hear me. It doesn't matter if I'm using a webcam or my laptop camera/speaker. The test function shows speaker and microphone works, but nobody can hear me. I Have uninstalled and reinstalled zoom multiple times. This has been going on for a week now. Help!

Hi there! 
Im a Spanish speaking health coach. I record all of my sessions with my clients to review them. I want to get the transcript in Spanish but I cant seem to find the way to do it. It only gets transcripts in English and French. 
What am I doing wrong ?

Hello and I hope you are all having a great day.  
I run a few networking events and one of the most annoying parts of running these on Zoom is that if I want my colleagues to be able to all meet each other in breakout rooms, I have to manually assign them, and then re-assign so they can meet other people.   Example:  I have a networking meeting with 16 people.  We want to do 1:1 networking so we do 10 rounds of 4 minutes each round.  This means I have to manually create and assign groups 10 times to assure that there is no cross over.  This is a huge undertaking and means that as the host, I miss out on the actual networking as well.  Is there any better way?   Other groups have moved from Zoom on to other platforms that can do this automatically.